Civica Complaints Management vs Donesafe
Civica Complaints Management
civica.comDonesafe
donesafe.comSide by side
| Figure | Civica Complaints Management | Donesafe |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Workplace Investigation Software | 7.8 (#9) | 8.0 (#6) |
| Headquarters | London, United Kingdom | Sydney, New South Wales, Australia |
| Integrations | Integrations include client and back-office systems, social media, email and telephony, mobile apps, content management, postal delivery, staff directories, single sign-on, document management and calendaring tools. | Donesafe offers integrations with major ERP, HR, and payroll systems, direct links to regulators and insurance providers, and a RESTful API. |
| Intended users | The datasheet says the preconfigured solution supports public and private organisations including central and local government, telecoms, utilities and other regulated services. | The company describes Donesafe as serving organizations across industries, including construction, manufacturing, healthcare, and government. |
| Reporting | Automated library and custom reports plus real-time keyword alerts help identify problem areas. | The platform includes custom dashboards, data analytics, and reporting. |
| Security | The datasheet says the platform uses single-tenant database schemas, data segregation and advanced controls, and can be deployed in different cloud regions for data protection requirements. | The company says Donesafe meets ISO 27001 standards and uses encryption, data sovereignty controls, physical firewalls, and server hardening. |
| Support | Civica directs support-related queries to its Support Center. | Support options include implementation, data reporting, training, integrations, project management, and account management. |
Plans
Civica Complaints Management
- Civica Complaints ManagementPriced on request
In their own words
Civica Complaints Management
Civica Complaints Management is a cloud platform for capturing, managing, responding to and reporting on customer feedback and complaints across an organisation. Feedback can arrive through web, phone, email and social media. Low-code and no-code workflow tools let organisations configure processes and update them as needs change; correspondence tools automate case handling to reduce repetitive work. Reporting includes automated and custom reports, plus real-time keyword alerts intended to help identify problem areas. Integrations span client and back-office systems, social media, email, telephony, mobile apps, content and document management, postal delivery, staff directories, single sign-on and calendaring tools. REST APIs support case updates and queries, while an email API can scan messages sent to a chosen mailbox. A self-service portal can let stakeholders register and manage casework online. The responsive, browser-based interface works across devices. The datasheet describes single-tenant database schemas, data segregation, advanced controls and cloud-region deployment options. It also lists ISO 9001 and ISO 27001 accreditation and redactable audit trails for each case. Pricing is available by enquiry.