Civica Complaints Management vs EQ Complaints Professional
Civica Complaints Management
civica.comEQ Complaints Professional
equiniti.comSide by side
| Figure | Civica Complaints Management | EQ Complaints Professional |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Complaint Management Software | 7.7 (#10) | 7.3 (#15) |
| Audit trail | Each case has a comprehensive, redactable audit trail for internal and external reviews. | It provides a full audit trail to control and monitor access and actions. |
| Founded | 2001 | 2007 |
| Headquarters | London, United Kingdom | Worthing, West Sussex, United Kingdom |
| Integrations | Integrations include client and back-office systems, social media, email and telephony, mobile apps, content management, postal delivery, staff directories, single sign-on, document management and calendaring tools. | The product card says the software integrates FOS processes and can integrate easily with existing systems. |
| Purpose | The cloud platform helps organisations capture, manage, respond to and report on customer feedback and complaints across their enterprise network. | EQ Complaints Professional is a cloud-based complaints management system for regulated financial services firms. |
| Reporting | Automated library and custom reports plus real-time keyword alerts help identify problem areas. | It automatically generates standard regulator complaints returns and reports, with MI and root cause reporting for trend analysis. |
| Security | The datasheet says the platform uses single-tenant database schemas, data segregation and advanced controls, and can be deployed in different cloud regions for data protection requirements. | Equiniti describes the product as having robust cloud-based security on par with on-premise security. |
| Support | Civica directs support-related queries to its Support Center. | Equiniti offers expert guidance integrated into the system and provides consultancy, project management, and account management for solution delivery. |
Plans
Civica Complaints Management
- Civica Complaints ManagementPriced on request
EQ Complaints Professional
- EQ Complaints ProfessionalPriced on request
In their own words
Civica Complaints Management
Civica Complaints Management is a cloud platform for capturing, managing, responding to and reporting on customer feedback and complaints across an organisation. Feedback can arrive through web, phone, email and social media. Low-code and no-code workflow tools let organisations configure processes and update them as needs change; correspondence tools automate case handling to reduce repetitive work. Reporting includes automated and custom reports, plus real-time keyword alerts intended to help identify problem areas. Integrations span client and back-office systems, social media, email, telephony, mobile apps, content and document management, postal delivery, staff directories, single sign-on and calendaring tools. REST APIs support case updates and queries, while an email API can scan messages sent to a chosen mailbox. A self-service portal can let stakeholders register and manage casework online. The responsive, browser-based interface works across devices. The datasheet describes single-tenant database schemas, data segregation, advanced controls and cloud-region deployment options. It also lists ISO 9001 and ISO 27001 accreditation and redactable audit trails for each case. Pricing is available by enquiry.
EQ Complaints Professional
EQ Complaints Professional has no write-up on Specifiction yet; its figures are above.