Civica Complaints Management vs HR Acuity
Civica Complaints Management
civica.com
HR Acuity
hracuity.comSide by side
| Figure | Civica Complaints Management | HR Acuity |
|---|---|---|
| Price from | — | $625/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Workplace Investigation Software | 7.8 (#9) | 7.5 (#13) |
| Spec score · Case Management Software | 7.8 (#57) | 7.9 (#48) |
| Founded | 2001 | 2006 |
| Headquarters | London, United Kingdom | Florham Park, NJ, United States |
| Integrations | Integrations include client and back-office systems, social media, email and telephony, mobile apps, content management, postal delivery, staff directories, single sign-on, document management and calendaring tools. | The company lists integrations including Workday, ADP, UKG, SAP, Bamboo, Deel, Gusto, HiBob, Lattice, Paylocity, Rippling and Zenefits. |
| Intended users | The datasheet says the preconfigured solution supports public and private organisations including central and local government, telecoms, utilities and other regulated services. | HR Acuity describes its platform as serving enterprise HR and employee relations teams and says over 500 enterprises use it. |
| Purpose | The cloud platform helps organisations capture, manage, respond to and report on customer feedback and complaints across their enterprise network. | HR Acuity is a platform for HR case management and workplace investigations, from intake through aftercare. |
| Support | Civica directs support-related queries to its Support Center. | A customer testimonial on the platform page describes support through selection, contracting, implementation, training and go-live. |
| Workflow automation | Yes | Yes |
Plans
Civica Complaints Management
- Civica Complaints ManagementPriced on request
In their own words
Civica Complaints Management
Civica Complaints Management is a cloud platform for capturing, managing, responding to and reporting on customer feedback and complaints across an organisation. Feedback can arrive through web, phone, email and social media. Low-code and no-code workflow tools let organisations configure processes and update them as needs change; correspondence tools automate case handling to reduce repetitive work. Reporting includes automated and custom reports, plus real-time keyword alerts intended to help identify problem areas. Integrations span client and back-office systems, social media, email, telephony, mobile apps, content and document management, postal delivery, staff directories, single sign-on and calendaring tools. REST APIs support case updates and queries, while an email API can scan messages sent to a chosen mailbox. A self-service portal can let stakeholders register and manage casework online. The responsive, browser-based interface works across devices. The datasheet describes single-tenant database schemas, data segregation, advanced controls and cloud-region deployment options. It also lists ISO 9001 and ISO 27001 accreditation and redactable audit trails for each case. Pricing is available by enquiry.