Clootrack vs Jiminny
Clootrack
clootrack.com
Jiminny
jiminny.comSide by side
| Figure | Clootrack | Jiminny |
|---|---|---|
| Price from | — | $42/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Customer Interaction Analytics Software | 7.9 (#9) | 8.1 (#7) |
| Security | The company states that it is GDPR-compliant and ISO 27001-certified, and its platform page also lists HIPAA and zero data retention. | Jiminny says it is SOC 2 Type II certified, complies with GDPR, CCPA, and HIPAA, and encrypts data in transit and at rest while hosting on AWS. |
| Support | Clootrack describes a fully managed service in which data analysts handle setup, customization, and ongoing optimization at no extra cost. | Jiminny says it offers Customer Success, live chat, email support, a Knowledge Base, onboarding sessions, and training resources. |
| Trial | Clootrack offers a proof of concept tailored to customer goals with 30-day access before commitment. | The homepage offers full features for 14 days with no credit card required. |
Plans
Jiminny
- Insights Seat$42 a month
- Recording Seat$83 a month
- Listener SeatPrice not published
In their own words
Clootrack
Clootrack is a Voice of the Customer analytics platform that analyzes customer conversations and first-party feedback to identify experience drivers and actionable insights. Inputs can include online conversations, surveys, service calls, website or app feedback, and chatbot interactions. Its unsupervised AI identifies themes without predefined taxonomies. Reporting includes multi-level drill-downs, AI Decision Digests, dashboards, and a GenAI copilot. Data can be connected through one-click integrations, APIs, SFTP, or custom pipelines; the company lists 1,000+ integrations, including Salesforce, HubSpot, Zendesk, Freshdesk, Tableau, and Power BI. Clootrack says it analyzes 95+ languages and offers SaaS or self-hosted deployment on a customer's Microsoft Azure cloud. The company states that it is GDPR-compliant and ISO 27001-certified; its platform page also lists HIPAA and zero data retention. It says data is not kept beyond the contract period or used to train its AI models. The proof of concept is tailored to customer goals and provides 30-day access before commitment. Pricing is on request, based on data volume and integrations.
Jiminny
Jiminny captures emails, phone calls, and video calls, analyzes the conversations, and syncs insights to a CRM. It can automatically record, transcribe, and summarize conversations, as well as suggest action items. Sales teams get coaching and deal insights, automated call scoring, and real-time alerts intended to surface risks and opportunities. The company says its call recording and transcription supports more than 60 languages. It lists native Salesforce and HubSpot apps, plus direct integrations for Zoho, Pipedrive, Close, Bullhorn, and Copper. Jiminny runs on Android, iOS, macOS, Windows, and web, and lists an API and extension. A free plan and a 14-day trial are available; the trial provides full features without requiring a credit card. Insights Seat is listed at $42 a month, with a minimum 12-month contract and one-time setup fee. Billing may be monthly or annually at a discount. Jiminny lists live chat, email, Customer Success, onboarding, and training support.