CloudCall vs VitalPBX
CloudCall
cloudcall.com
VitalPBX
vitalpbx.comSide by side
| Figure | CloudCall | VitalPBX |
|---|---|---|
| Price from | $20/mo | $100/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 7 |
| Spec score · Call Management system | 8.2 (#9) | 8.7 (#6) |
| Spec score · Business Phone Systems | 7.6 (#133) | 9.2 (#5) |
| CRM integrations | The maker lists integrations including Bullhorn, Salesforce, Tracker, Vincere, LaborEdge and JobDiva. | The CRM Connector currently documents Salesforce and Zoho integrations, with call journaling, contact synchronization and automatic contact creation. |
| Free plan | No | Yes |
| Product | CloudCall is a unified communications platform that captures calls and other communications and saves them into CRM records. | VitalPBX is a unified communications PBX built on Asterisk and Linux for business telephony, call routing, call centers, multi-tenant deployments and CRM connectivity. |
| Security | CloudCall states it is ISO/IEC 27001 certified and describes security protocols to safeguard business and customer data. | The feature comparison lists Firewall and Intrusion Detection across Community, Enterprise, Call Center, Multi-Tenant, and VitalPBX One. |
| Support | CloudCall support is reachable by ticket, email or phone, with regional weekday support hours published for Australia, UK/EMA and US/Canada. | Community support includes the forum and wiki, while paid plans include ticket support and paid professional support is available. |
Plans
VitalPBX
- CommunityFree
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
In their own words
VitalPBX
VitalPBX is a phone system with desktop and mobile apps, available through web, Windows, macOS, Linux, iOS, and Android. It includes an auto attendant, custom call routing, and voicemail transcription. Its free Community plan costs nothing and lists 12 extensions, 2 VitXi WebRTC clients, and 20 devices. Three paid plans are listed, all billed monthly: Enterprise costs $100 a month and includes 50 VitXi WebRTC clients, 2 mobile clients, and 1 tenant. Call Center costs $200 a month and lists 2 mobile clients and 1 tenant. Multi-Tenant costs $250 a month and lists 2 mobile clients. The plan descriptions provide different quantities of extensions, devices, WebRTC clients, mobile clients, and tenants, so those allowances are central details when choosing between them. VitalPBX is the maker and is headquartered in Miami, Florida, United States.