CM.com Mobile Service Cloud vs Gupshup
CM.com Mobile Service Cloud
cm.com
Gupshup
gupshup.aiSide by side
| Figure | CM.com Mobile Service Cloud | Gupshup |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 4 |
| Spec score · Communication Platform as a Service (cPaaS) Platforms | 5.9 (#19) | 8.4 (#4) |
| Spec score · Communications Platforms as a Service | 6.0 (#20) | 8.4 (#3) |
| Founded | 1999 | Gupshup identifies 2004 as its founding year and says it was born in India. |
| Headquarters | Netherlands | Cupertino, California, United States |
Plans
Gupshup
- Gupshup messaging feeFree
- WhatsApp API Self ServePriced on request
- WhatsApp API Self-ServeFree
- EnterprisePriced on request
In their own words
CM.com Mobile Service Cloud
CM.com Mobile Service Cloud has no write-up on Specifiction yet; its figures are above.
Gupshup
Gupshup provides conversational AI for marketing, commerce, and customer support. Its agents use conversational context to take actions such as booking appointments, cancelling tickets, and making EMI payments. Teams can set engagement rules, connect business tools, apply guardrails, and define a trusted source of truth. Complex conversations can be escalated to human support.
The platform lists WhatsApp, Instagram, SMS, web and app, RCS, and voice channels. It supports trigger campaigns and drip journeys, with metrics to measure their performance. Other listed capabilities include a visual flow builder, AI bot generation, knowledge-base answers, lead qualification, and conversation routing. Integrations include Salesforce Marketing Cloud, MoEngage, CleverTap, Oracle Responsys, WebEngage, Bloomreach, and Braze, alongside custom integrations and more than 500 plug-and-play options.