Cognigy vs Konversio Pilot
Cognigy
cognigy.comKonversio Pilot
konversio.orgSide by side
| Figure | Cognigy | Konversio Pilot |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 0 |
| Spec score · AI Customer Service Agents | 7.8 (#16) | 6.4 (#49) |
| Spec score · Support Bots | 7.7 (#11) | 6.2 (#16) |
| Channels | The platform supports deployment across channels including webchat, voice, SMS, and messaging apps. | The site lists email, live chat, WhatsApp, Telegram, and more as supported channels. |
| Deployment | Cognigy.AI can be installed on premises on Kubernetes; Cognigy recommends managed public cloud Kubernetes and says it does not support configuring or provisioning on-premises clusters. | Konversio says it can be deployed in EU data centers and describes itself as EU-hostable and self-hosted by design. |
| Integrations | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. | The 0.0.3 release adds data imports from Intercom and Freshdesk, and WhatsApp template management for Cloud API and Twilio. |
| Security | The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls as built-in security features. | The 0.0.3 release lists audit logs, webhook validation, SSRF hardening, safer file uploads and CSV exports, and sign-in and session hardening. |
Plans
In their own words
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.
Konversio Pilot
Konversio Pilot has no write-up on Specifiction yet; its figures are above.