Cognigy vs Tray.ai
Cognigy
cognigy.com
Tray.ai
tray.aiSide by side
| Figure | Cognigy | Tray.ai |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Genesys AppFoundry Marketplace | 7.7 (#7) | 7.3 (#8) |
| Spec score · Ai Automation | 7.8 (#16) | 7.3 (#22) |
| Founded | 2016 | 2012 |
| Support | The product page invites prospective customers to request a demo; the site does not state a public response-time commitment on that page. | All plans include business-hours support and knowledge-base access; Team and Enterprise include 24/7/365 support, enhanced SLAs, and a dedicated Slack channel. |
Plans
In their own words
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.