Concie vs Voiceflow
Concie
concie.co
Voiceflow
voiceflow.comSide by side
| Figure | Concie | Voiceflow |
|---|---|---|
| Price from | $59/mo | $81/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 7 |
| Spec score · Chatbot Builders | 7.8 (#168) | 9.5 (#1) |
| Channels | Supported customer channels include a website widget, Instagram, WhatsApp Business, Messenger, email and SMS. | Agents can be deployed through web chat, mobile interfaces, telephony, SMS and custom interfaces using the Conversations API. |
| Deployment channels | multichannel | multichannel |
| Human handoff | Concie can escalate a conversation with its context so a human can take over. | Yes |
| Integrations | The maker lists Shopify, WooCommerce, BigCommerce, Magento and PrestaShop, plus Gmail, Outlook, Mailchimp and Slack, and says it offers a REST API and webhooks. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Intended users | Concie describes itself as serving considered e-commerce brands, including furniture, jewelry, electronics and beauty sellers. | The product is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients. |
| Knowledge-base answers | Yes | Knowledge bases can connect agent answers to imported information and services such as Zendesk and Shopify. |
| What it does | Concie is an AI pre-sales agent for considered e-commerce that answers product, delivery, stock and policy questions around the clock. | Voiceflow provides tools to build, test, deploy and monitor customer-facing chat and voice agents across channels and languages. |
Plans
Concie
- Starter$59 a month
- Standard$179 a month
- Professional$479 a month
- Credit top-up pack$20, paid once
Voiceflow
- Agencies & PartnersFree
- StarterFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- BusinessesPriced on request
- EnterprisePriced on request
In their own words
Voiceflow
Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. Its builder combines agentic playbooks, deterministic workflows, shared instructions, and guardrails. Teams can review transcripts and call recordings, run evaluations and tests, and track analytics. Agents can reach users through a native chat widget, mobile apps, phone calls, SMS, or custom interfaces built with the Conversations API. Native integrations include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail, and Twilio. Agents can also connect to external REST APIs, custom Functions, and MCP servers. Teams can choose from major LLM providers or bring their own model. Voiceflow says customer data is not used to train AI or machine-learning models and integrated model providers are configured for zero data retention. Its security information describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. The company was founded in 2019. Agencies and partners have a free-trial plan with usage-based billing; business pricing is available on request. Support includes implementation that can be self-serve or fully managed.