ConvoCore vs Gupshup

ConvoCore is a no-code platform for building and reselling AI voice and chat agents for conversations, calls, lead capture and scheduling. Its visual flow builder supports conditional branches, loops, decision trees, human handoff and API calls without programming. Agents can draw information from URLs, uploaded documents or content entered directly. Deployment channels include web chat, WhatsApp, Instagram, Facebook, Telegram, SMS and realtime voice. Connections include calendars, CRMs, Shopify, Make, n8n and more than 40 tools, with custom REST connections also available. Listed realtime voice models include Gemini Live, Grok AI Live, Ultravox and ElevenLabs; SIP trunking supports a customer's numbers and carrier. The platform provides dashboards for conversations, response times and satisfaction. A free plan and free trial are available, with paid plans starting at $29/mo. Voice and phone features require Business or above, and Twilio phone-line fees are separate. The company states that it is GDPR compliant, offers Frankfurt EU and US data regions, and isolates data per client.

Gupshup provides conversational AI for marketing, commerce, and customer support. Its agents use conversational context to take actions such as booking appointments, cancelling tickets, and making EMI payments. Teams can set engagement rules, connect business tools, apply guardrails, and define a trusted source of truth. Complex conversations can be escalated to human support.

The platform lists WhatsApp, Instagram, SMS, web and app, RCS, and voice channels. It supports trigger campaigns and drip journeys, with metrics to measure their performance. Other listed capabilities include a visual flow builder, AI bot generation, knowledge-base answers, lead qualification, and conversation routing. Integrations include Salesforce Marketing Cloud, MoEngage, CleverTap, Oracle Responsys, WebEngage, Bloomreach, and Braze, alongside custom integrations and more than 500 plug-and-play options.