Creatio CRM vs Zoho CRM

Creatio CRM is an AI CRM and workflow platform for marketing, sales, and service. It combines AI coding agents with visual no-code designers for building applications, and offers prebuilt AI agents alongside tools for creating agents for CRM workflows. Sales features cover leads, opportunities, forecasting, guided selling, and order and contract management. Marketing includes segmentation, campaign management, omnichannel and email marketing, and event management. Service tools include case management, AI-assisted self-service, omnichannel communications, knowledge management, and field service. An open API supports integrations, with documented options including Google mail, calendar, and contacts, Microsoft 365, and telephony services. Creatio Marketplace offers apps, connectors, and AI agents. The listed Sales product is $15 a month per user; the Enterprise platform is $55 a month per user. New customers have a minimum purchase of $8,300 per year and a standard three-year contract. A 14-day trial is listed, and there is no free plan. Creatio was founded in 2014 and is headquartered in Boston.

Zoho CRM gives sales teams tools to manage leads, track contacts, automate follow-ups, and measure sales performance. It includes a visual sales pipeline, email sync, lead scoring, forecasting, marketing automation, and workflow tools. Its AI features can recommend actions, flag anomalies, predict outcomes, automate follow-ups, and help interpret emails. Teams can customize layouts and portals, and connect more than 1,100 applications, including Slack, Teams, Google Drive, Dropbox, Mailchimp, and Zendesk. The free edition supports up to three users and includes leads, documents, and mobile apps. Starter is $14 a month per user with annual billing; Starter Monthly is $20 a month per user. Local taxes are additional, and a 15-day trial is listed. The mobile app can work offline and synchronize later. Developer access includes REST, Bulk, Notification, and Query APIs. Security controls include audit logs, IP restrictions, multi-factor authentication, and encryption; data encryption at rest is available in Enterprise and Ultimate editions.