Crisp vs LiveTawk
Crisp
crisp.chatLiveTawk
livetawk.comSide by side
| Figure | Crisp | LiveTawk |
|---|---|---|
| Price from | $45/mo | $45/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Live chat software | 9.4 (#3) | 7.7 (#63) |
| Chat channels | omnichannel | website |
| Free plan | Yes | Yes |
| Live agent chat | Yes | Yes |
| Product | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. | LiveTawk describes itself as a live chat platform with embeddable website widgets, a multi-tenant admin console, and intelligent automation. |
| Security | Crisp says it does not sell data, uses encrypted backups, applies GDPR protections and limits customer-data access by need to know. | The site claims bank-level security with compliance and audit logging, without naming specific standards on the opened page. |
| Paid from | 45 | 45 |
| Trial | Every new account gets a 14-day free trial with all Crisp features and no card required. | The homepage offers a “Start Free Trial” option but does not state the trial duration. |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.