Crisp vs MyLiveChat

Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.

MyLiveChat adds website chat for businesses that want visitors to reach a live agent or a chatbot. It also tracks visitors, and its listed chat channel is the website. The service is available on the web, Windows, macOS, iOS, and Android, and lists 45 integrations. The free plan provides one agent seat and three years of chat history, at free, billed forever, with no credit card required. Starter costs $15 a month and has one agent seat and three years of history. Basic costs $29 a month for two to four seats and five years of history, while Corporate costs $59 a month for five to nine seats and five years. Enterprise costs $99 a month for 10 or more seats and 15 years of chat history. Paid plans are billed monthly and can be canceled at any time. MyLiveChat is the maker, founded in 2003 and headquartered in North York, Ontario, Canada.