Crisp vs Olark
Crisp
crisp.chat
Olark
olark.comSide by side
| Figure | Crisp | Olark |
|---|---|---|
| Price from | $45/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 5 | 3 |
| Spec score · Live chat software | 9.4 (#3) | 7.4 (#77) |
| Spec score · Conversational Support Software | 9.4 (#2) | 6.9 (#25) |
| Included agent seats | 2 | 1 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | website+messaging |
| Founded | 2015 | 2009 |
| Free plan | Yes | Yes |
| Headquarters | Nantes, France | Wilmington, Delaware, United States |
| Integrations | The integrations directory includes CRM, CMS, marketing, messaging and teamwork integrations such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. | 29 |
| Live agent chat | Yes | Yes |
| Paid from | 45 | 29 |
| Visitor tracking | Yes | Yes |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
Olark
- Classic live-chat-only$29 a month
- Standard AI Website Agent$400 a month
- Custom packagesPrice not published
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.