Crisp vs tawk.to

Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.

tawk.to combines website chat, live agent chat, visitor tracking, and a website chatbot. Its listed chat channels cover websites and messaging, and it runs on web, Windows, macOS, iOS, and Android. The free Hobby plan includes 100 monthly message credits, one AI chat agent, and 100 crawled web pages. Growth costs $29 a month and includes 1,000 monthly message credits, three AI chat agents, 500 crawled pages, and up to 1,000 API calls. Business costs $99 a month, with 5,000 message credits, five AI chat agents, 2,000 crawled pages, and 5,000 API calls. Enterprise costs $399 a month and lists 20,000 message credits, 10 AI chat agents, 10,000 crawled pages, and 10,000 API calls. Other options include Whitelabel at $29 a month per property, Voice Agents from $49 a month plus usage, and Data Enrichment from $59 a month, scaling with volume. The maker was founded in 2013 and is headquartered in Las Vegas, Nevada, United States.