Crisp vs Zoho SalesIQ
Crisp
crisp.chat
Zoho SalesIQ
zoho.comSide by side
| Figure | Crisp | Zoho SalesIQ |
|---|---|---|
| Price from | $45/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 8 |
| Spec score · Live chat software | 9.4 (#3) | 8.9 (#13) |
| Spec score · Conversational Support Software | 9.4 (#2) | 8.0 (#15) |
| Included agent seats | 2 | 1 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Company | Crisp says it was created in 2015, is 100% bootstrapped, has 600,000+ users and is headquartered in Nantes, France. | Zoho says it was founded in 1996 and is headquartered in Chennai, India. |
| Desktop apps | Crisp says its desktop app is available on macOS and Windows. | SalesIQ desktop apps are available for Windows, macOS, and Linux distributions including Ubuntu and Fedora. |
| Founded | 2015 | 1996 |
| Free plan | Yes | Yes |
| Integrations | The integrations directory includes CRM, CMS, marketing, messaging and teamwork integrations such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. | Zoho lists integrations including Zoho CRM, Zoho Desk, Zoho Campaigns, Zoho Analytics, Shopify, Mailchimp, Clearbit, Zendesk, and OpenAI. |
| Live agent chat | Yes | Yes |
| Product | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. | SalesIQ is a customer engagement platform for capturing and qualifying leads, communicating with customers, and supporting them through live chat and chatbots. |
| Security | Crisp says it does not sell data, uses encrypted backups, applies GDPR protections and limits customer-data access by need to know. | Zoho says it maintains an Information Security Management System and policies covering the security, availability, processing, integrity, and confidentiality of customer data. |
| Trial | Every new account gets a 14-day free trial with all Crisp features and no card required. | Zoho offers a 15-day free trial without requiring a credit card. |
| Visitor tracking | Yes | Yes |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
Zoho SalesIQ
- FreeFree
- BasicPriced on request
- ProfessionalPriced on request
- EnterprisePriced on request
- FreeFree
- BasicPrice not published
- EnterprisePrice not published
- ProfessionalPrice not published
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.
Zoho SalesIQ
Zoho SalesIQ has no write-up on Specifiction yet; its figures are above.