CrossCX vs Glanceable
CrossCX
crosscx.comGlanceable
glanceable.ioSide by side
| Figure | CrossCX | Glanceable |
|---|---|---|
| Price from | — | €1,583.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 3 |
| Spec score · Customer Experience Management Software | 7.7 (#14) | 7.8 (#11) |
| Deployment | CrossCX offers SaaS and on-premise deployment, including hosting in France or deployment in a data center or private cloud. | The company reports an average deployment time of less than one month, with setup and onboarding included in all plans. |
| Founded | 2015 | 2020 |
| Headquarters | Paris, France | Saint-Mandé, France |
| Hosting | CrossCX describes SaaS, on-premises, and private-cloud hosting options, including PCI DSS hosting and hosting by an authorized health-data host. | Glanceable says customer data is hosted on Google Cloud data centers in Europe, without transfers outside the EU. |
| Integrations | The site lists more than 25 ready-to-use connectors and names Genesys, Salesforce, Zendesk, Cisco, Avaya, and Teams. | Named integrations include Slack, Microsoft Teams, Jira, Zendesk, Salesforce, HubSpot, Google Reviews, and Trustpilot. |
| Security | CrossCX states data flows use TLS 1.3 and OAuth2 and have timestamped access logs that make transactions traceable and auditable. | The maker states that it has AICPA SOC 2 Type II and SOC 3 certifications and native GDPR compliance. |
| Support | The company says each client has a dedicated account manager familiar with their setup and industry. | The maker says its team responds to contact inquiries within 48 business hours, and its plans include a dedicated Customer Success Manager. |
Plans
Glanceable
- Essential€19,000 a year
- Business€38,400 a year
- EnterprisePriced on request
In their own words
CrossCX
CrossCX analyzes customer interactions and links the resulting insights to actions across human and AI service channels. Its modules cover quality monitoring, speech analytics, CX data visualization, surveys, online training and data management, and can be implemented or purchased separately. Listener QM evaluates human advisors and AI agents manually, with assistance or automatically. Cross-Mining transcribes, categorizes, summarizes and measures sentiment in voice, email and chat conversations, supporting more than 30 languages. The platform also offers customer and employee surveys and tailored training paths through a branded portal. More than 25 ready-to-use connectors are listed, including Genesys, Salesforce, Zendesk, Cisco, Avaya and Teams. Generative AI connectors integrate GPT, Claude and Gemini. Deployment options include SaaS, on-premise and private cloud. Pricing is quote-based and depends on monthly conversation volume and channels.
Glanceable
Glanceable has no write-up on Specifiction yet; its figures are above.