Custify vs EverAfter
Custify
custify.com
EverAfter
everafter.aiSide by side
| Figure | Custify | EverAfter |
|---|---|---|
| Price from | — | $200/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 5 |
| Spec score · Customer Success Software | 8.4 (#2) | 8.8 (#1) |
| Spec score · Customer Success Platforms for SaaS | 8.4 (#2) | 8.7 (#1) |
| Headquarters | Bucharest, Romania | EverAfter’s CCPA notice lists its mailing address as Yigal Alon 82, Tel Aviv, Israel. |
| Integrations | Custify can import CRM, billing, support, and marketing data, and offers a native API, a JavaScript snippet, and a Segment connection. | The integrations page lists Salesforce, HubSpot, Gainsight, Planhat, Zendesk, Intercom, Google Drive, Tableau, Mixpanel, Gong, Outlook, and Google Calendar, among others. |
| Product | Custify is customer success software for centralizing customer data, automating workflows, reducing churn, and driving expansion. | EverAfter provides a branded customer-facing portal for onboarding, adoption, QBRs, and renewals, with or without a customer success manager. |
| Security | Custify states that it is SOC 2 Type 2 and ISO/IEC 27001 certified and GDPR compliant. | EverAfter says it undergoes periodic penetration testing and encrypts data at rest and in transit. |
| Support | Custify lists in-app and email support and describes guided onboarding and implementation assistance. | The pricing page says a dedicated Customer Success Manager is available from kickoff through every stage of the customer journey. |
Plans
EverAfter
- FreeFree
- Subscription$200 a month
- Subscription plans$200 a month
- Customized pricingPriced on request
- Custom planPriced on request
In their own words
Custify
Custify is customer success software for bringing customer information together, automating workflows, reducing churn, and supporting expansion. Its Customer 360 dashboard combines customer data, product usage, adoption, health scores, and lifecycle details. Teams can define custom KPIs and metrics, track trends, and monitor at-risk customers and expansion opportunities. Playbooks can send reminders and assign tasks when metrics change; CustifyAI adds conversation summaries, natural-language customer queries, account selection, and AI-assisted workflow actions. The platform can import CRM, billing, support, and marketing data through a native API, JavaScript snippet, and Segment connection. Named integrations include Salesforce, HubSpot, Stripe, Chargebee, Recurly, Intercom, Help Scout, and Zendesk. Custify states that it maintains active GDPR compliance and ISO 27001 certification, and hosts customer data in Germany. Concierge Onboarding typically takes about four weeks and includes integration help, live training, a dedicated customer success manager, and post-launch support. Pricing is on request; a free trial is available.
EverAfter
EverAfter is a web-based branded customer portal for onboarding, adoption, quarterly business reviews and renewals, with or without a customer success manager. Its no-code builder creates personalized interfaces, and AI Studio can build a live branded experience from customer data and a description. AI Agents turn customer signals into actions such as adoption nudges, renewal plans, executive briefs and next best actions. AI Experts draw on a company’s knowledge base, documents and release notes to provide conversational answers with citations in the customer interface. Hubs can be shared by link or email, presented during a call, or embedded in a product. Listed uses include proof-of-concepts, implementation projects, partner onboarding, sales enablement, customer academy training and ongoing success plans. Integrations include Salesforce, HubSpot, Gainsight, Planhat, Zendesk, Intercom, Google Drive, Tableau, Mixpanel, Gong, Outlook and Google Calendar, among others. The free plan supports up to 20 customers, three kits and unlimited users, with basic CRM and calendar integrations. Subscription plans cost $200 a month.