Custify vs Startdeliver
Custify
custify.com
Startdeliver
startdeliver.comSide by side
| Figure | Custify | Startdeliver |
|---|---|---|
| Price from | — | €795/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Customer Success Software | 8.4 (#2) | 7.9 (#6) |
| Automation | Custify offers automated playbooks and custom tasks triggered by customer actions. | The platform can automate outreach, onboarding follow-ups, renewal workflows, and expansion plays based on real-time signals. |
| Headquarters | Bucharest, Romania | Stockholm, Sweden |
| Integrations | Custify can import CRM, billing, support, and marketing data, and offers a native API, a JavaScript snippet, and a Segment connection. | Listed integrations include HubSpot, Salesforce, Pipedrive, Stripe, Chargebee, Intercom, Zendesk, Jira, Mixpanel, Slack, Gmail, Microsoft 365, and Zoom, with custom integrations available through its API. |
| Product | Custify is customer success software for centralizing customer data, automating workflows, reducing churn, and driving expansion. | Startdeliver describes itself as a Customer Success platform purpose-built for CS teams and powered by AI. |
| Support | Custify lists in-app and email support and describes guided onboarding and implementation assistance. | The terms list [email protected] as a support contact. |
Plans
In their own words
Custify
Custify is customer success software for bringing customer information together, automating workflows, reducing churn, and supporting expansion. Its Customer 360 dashboard combines customer data, product usage, adoption, health scores, and lifecycle details. Teams can define custom KPIs and metrics, track trends, and monitor at-risk customers and expansion opportunities. Playbooks can send reminders and assign tasks when metrics change; CustifyAI adds conversation summaries, natural-language customer queries, account selection, and AI-assisted workflow actions. The platform can import CRM, billing, support, and marketing data through a native API, JavaScript snippet, and Segment connection. Named integrations include Salesforce, HubSpot, Stripe, Chargebee, Recurly, Intercom, Help Scout, and Zendesk. Custify states that it maintains active GDPR compliance and ISO 27001 certification, and hosts customer data in Germany. Concierge Onboarding typically takes about four weeks and includes integration help, live training, a dedicated customer success manager, and post-launch support. Pricing is on request; a free trial is available.
Startdeliver
Startdeliver is a Customer Success platform built for CS teams, with AI health assessment, customer collaboration, workflow automation, and reporting. Its assessment uses customer usage, engagement, stakeholder activity, and revenue data to flag risks, expansion opportunities, and customers to prioritize. Shared Space lets a company's team and its customers work on success plans, milestones, and progress together. Automation can drive outreach, onboarding follow-ups, renewal workflows, and expansion plays from real-time signals. Reporting brings NRR, GRR, team performance, and account health into one view. Listed integrations include HubSpot, Salesforce, Pipedrive, Stripe, Chargebee, Intercom, Zendesk, Jira, Mixpanel, Slack, Gmail, Microsoft 365, and Zoom; custom connections are available through its API. The application, database, and backups are hosted in AWS EU-CENTRAL in Frankfurt, Germany, with customer data encrypted at rest and in transit. The service has no free plan and offers a 14-day trial. GIGA costs €795 a month invoiced annually; TERA costs €1,295 a month invoiced annually.