Customer Thermometer vs Nicereply
Customer Thermometer
customerthermometer.com
Nicereply
nicereply.comSide by side
| Figure | Customer Thermometer | Nicereply |
|---|---|---|
| Price from | $9/mo | $59/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| API | Yes | Yes |
| Plans published | 8 | 4 |
| Spec score · Customer Satisfaction Software | 8.5 (#3) | 7.0 (#16) |
| Spec score · Net Promoter Score Software | 8.5 (#3) | 7.0 (#20) |
| Spec score · Survey Software | 7.9 (#59) | 6.6 (#129) |
| Founded | 2011 | 2010 |
| Free plan | No | No |
| Headquarters | Brighton, United Kingdom | Bratislava, Slovakia |
| Paid from | 9 | 59 |
Plans
Customer Thermometer
- At the Beach$9 a month
- Jumper$49 a month
- Flyer$99 a month
- Mach 1$159 a month
- Mach 2$259 a month
- Mach 3$400 a month
- Mach 4$700 a month
- EnterprisePriced on request
Nicereply
- Starter$59 a month
- Essential$119 a month
- Growth$239 a month
- Business$359 a month
In their own words
Customer Thermometer
Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. Recipients can rate a service and comment directly from an email or ticket. All plans include reporting and email alerts for responses and comments; plans with at least 200 responses also include NPS and Personalized Ribbon reporting. Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. Data can be exported as a CSV or automatically through the API or webhooks. The maker says network communications use TLS 1.2 and 1.3 and survey data is stored in Microsoft Azure managed databases in the UK. It states that the service is GDPR and CCPA compliant, but does not claim HIPAA compliance. The maker offers 10 free surveys without requiring a credit card, alongside a free trial. Monthly plans include At the Beach for $9 a month with zero responses and Jumper for $49 a month with 200 responses and unlimited users or agents. Unused responses roll over, but an account can hold no more than twice its monthly response allowance at once. Customer Thermometer is available on web and iOS, with API access listed.