Custora vs Gorgias
Custora
custora.io
Gorgias
gorgias.comSide by side
| Figure | Custora | Gorgias |
|---|---|---|
| Price from | $499/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 1 | 0 |
| Spec score · AI Customer Service Agents | 7.7 (#23) | 8.2 (#7) |
| Integrations | The site lists BigCommerce, Zendesk, Omnium, Medusa.js, WooCommerce, Magento 2, Shopify, and Adobe Commerce. | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. |
| Security | Custora says it accesses customer data when the customer provides it, and sensitive actions such as cancellations require an extra verification step. | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. |
| Support | The Pro plan includes priority support, and the site invites users to contact its support team for assistance. | Gorgias provides Academy courses and Help Center resources, and its support page describes email and chat support options based on business size. |
Plans
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.