CWILL Post-Purchase vs ParcelTracking
CWILL Post-Purchase
cwill.com
ParcelTracking
parceltracking.comSide by side
| Figure | CWILL Post-Purchase | ParcelTracking |
|---|---|---|
| Price from | $11/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Order Tracking Software | 8.2 (#5) | 8.0 (#9) |
| Integrations | The Professional order-tracking plan lists integrations with Klaviyo, PayPal, and Gorgias, plus developer APIs and webhooks. | Users can connect Gmail or Outlook to find shipping emails, review detected parcels, and import selected shipments. |
| Privacy | CWILL states that it does not use personal data collected through its services to train large language models. | The privacy page says public lookups do not require an account and personal data is not sold, but labels that page a placeholder pending legal review. |
| Purpose | CWILL Post-Purchase combines order tracking, returns and exchanges, and shipping protection to help brands improve the post-checkout experience. | ParcelTracking combines package tracking across 3,000+ carriers into a unified timeline. |
Plans
CWILL Post-Purchase
- Order Tracking Essential$11 a month
- Order Tracking Professional$59 a month
- Order Tracking Enterprise$479 a month
- Order Tracking FreePrice not published
In their own words
CWILL Post-Purchase
CWILL Post-Purchase combines order tracking, returns and exchanges, and shipping protection for brands handling the experience after checkout. Branded tracking pages show real-time updates and can include product recommendations and review requests; the free tracking tier lists access to more than 1,600 carriers. Customers can use a self-service returns portal and choose an exchange or store credit before a refund. Merchants can offer optional shipping protection at checkout, and CWILL says claims can be resolved within 48 hours. The Order Tracking Professional plan lists Klaviyo, PayPal, and Gorgias integrations, plus developer APIs and webhooks. CWILL describes the product as built for Shopify and direct-to-consumer brands. It is available on web and through API access. Order Tracking Essential costs $11 a month for 200 credits, Professional costs $59 a month for 2,000 credits, and Enterprise costs $479 a month for 25,000 credits. The free Order Tracking plan has 20 monthly credits and becomes unavailable when they are exceeded.
ParcelTracking
ParcelTracking combines package tracking across more than 3,000 carriers in a unified timeline. It says it can identify a carrier from a tracking number and display scans and live position updates as new scans arrive. Delivery estimates use carrier history, transit patterns and recent scans to provide an arrival window and confidence score. Users can opt into email or push alerts for events such as out-for-delivery, near arrival or delays. The dashboard includes shipment search, parcel renaming, a delivery calendar, carrier-mix analytics and alerts. Gmail and Outlook connections can locate shipping emails; detected parcels await review before selected shipments are imported. The service describes inbox access as read-only and says scanning stops when disconnected. A Chrome side panel tracks parcels and carries them into the dashboard after sign-in. Shopify tools support branded store tracking and bringing fulfilled orders into the parcel list. Developers can use a tracking API with signed webhooks or an embeddable widget. Personal tracking is free forever and requires no card. The service lists web, iOS, Android, extension and API access.