Daktela Contact Center vs Ozonetel CloudAgent
Daktela Contact Center
daktela.comOzonetel CloudAgent
ozonetel.comSide by side
| Figure | Daktela Contact Center | Ozonetel CloudAgent |
|---|---|---|
| Price from | €12/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 10 | 2 |
| Spec score · Omnichannel Contact Center Software | 8.8 (#5) | 6.4 (#36) |
| Spec score · Call Center Software | 8.6 (#21) | 6.6 (#116) |
| Spec score · Call & Contact Center Software | 8.7 (#5) | 6.5 (#26) |
| Founded | 2005 | 2007 |
| Free plan | No | No |
| Headquarters | Prague, Czech Republic | Madhapur, Hyderabad, Telangana, India |
| Outbound dialer | Yes | Yes |
Plans
Daktela Contact Center
- Voice€30 a month
- Email€30 a month
- Webchat€15 a month
- SMS€12 a month
- Social€25 a month
- Voice + Email€50 a month
- Voice + Email + Webchat€62 a month
- All channels · Omnichannel€86 a month
- Voicebot Lite€200 a month
- Voicebot Advanced€600 a month
Ozonetel CloudAgent
- CA LitePrice not published
- CloudAgentPrice not published
In their own words
Daktela Contact Center
Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email and social media together. Its chatbot, voicebot and email bot automate customer conversations and can hand them off to live agents when needed. Listed tools include a helpdesk, reports and analytics, a real-time panel, QA reviews and a knowledge base. The Android and iOS mobile app provides access to ticketing, CRM, calls, chats and real-time information; desktop phone clients are available through the Microsoft Store and Apple Store. Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, alongside a REST API, multiple SDKs and an MCP server with read-only data access. It says its cloud spans two Prague data centres, with backups running three times daily, and that it complies with GDPR and ISO 27001. Every license includes 24/7 technical support in the customer's local language. A 14-day trial with access to all features and no commitment is offered. The listed SMS plan is €12 a month per user; pricing terms vary by license type.
Ozonetel CloudAgent
Ozonetel CloudAgent has no write-up on Specifiction yet; its figures are above.