Darwinbox vs LBi HR HelpDesk

Darwinbox is an enterprise human capital management platform for HR processes and employee interactions. Its HRMS suite includes workforce management, payroll and expenses, talent acquisition, employee engagement, talent management, and people analytics. Workforce tools cover core HR, time and attendance, helpdesk, and work-from-home capabilities. Talent features include performance management, OKRs, continuing and 360-degree feedback, and development.

The mobile app provides access to HR documents and tasks related to attendance, payroll, expenses, recruitment, onboarding, engagement, and performance. Organizations can add third-party products through the Darwinbox Marketplace, which has offerings from over 60 partners in categories including recruitment, background checks, digital signatures, and learning management. Darwinbox says there is no limit to the number of Marketplace solutions an organization may integrate, but each purchase is billed by its provider under a separate agreement.

LBi HR HelpDesk is automated HR case-management and call-tracking software for handling employee inquiries through resolution. It combines an employee self-service portal, FAQs, an embedded wiki knowledge base and document management with case tools such as real-time history, automatic assignment, confidentiality controls and case creation from email. The product lists machine learning for employee questions, artificial intelligence and customizable workflows. HR analytics, ad-hoc reporting and an executive dashboard cover reporting. The enterprise edition can integrate with HR, ERP and email systems and offers single sign-on; SMB editions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server. The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition. The free plan has no expiration date and supports up to 100 employees and two administrative users. Platforms listed are Android, iOS, self-hosted and web.