Dashly vs Gupshup

Dashly is a platform of AI inbound revenue agents for engaging, qualifying, supporting, and booking meetings with incoming leads. Four agents handle those tasks and can hand conversations between them. They use a Lead Profile that brings visitor behavior, CRM data, and conversation history into one context. Supported channels include website chat, WhatsApp, Telegram, Instagram DM, Facebook Messenger, Viber, and email. Native CRM integrations include HubSpot, Pipedrive, Salesforce, and AMO CRM; custom connections can use its open API and webhooks. Other listed connections include Google Calendar, Calendly, Cal.com, GA4, and Mixpanel. Dashly says most teams can launch in 2–5 days after connecting a CRM, adding a knowledge base, and setting qualification criteria, without engineering work. The support agent draws on that knowledge base to answer product and pricing questions during qualification. Live chat apps are listed for web, Windows, iOS, and Android. The pricing note lists plans from $39/mo and a 7-day trial; the custom AI agents subscription is typically $2,500/mo for mid-market teams.

Gupshup provides conversational AI for marketing, commerce, and customer support. Its agents use conversational context to take actions such as booking appointments, cancelling tickets, and making EMI payments. Teams can set engagement rules, connect business tools, apply guardrails, and define a trusted source of truth. Complex conversations can be escalated to human support.

The platform lists WhatsApp, Instagram, SMS, web and app, RCS, and voice channels. It supports trigger campaigns and drip journeys, with metrics to measure their performance. Other listed capabilities include a visual flow builder, AI bot generation, knowledge-base answers, lead qualification, and conversation routing. Integrations include Salesforce Marketing Cloud, MoEngage, CleverTap, Oracle Responsys, WebEngage, Bloomreach, and Braze, alongside custom integrations and more than 500 plug-and-play options.