DealerSocket CRM vs Frazer DMS

DealerSocket CRM centralizes dealership customer relationships across sales, marketing, service, and leadership workflows. The platform brings sales, service, desking, communications, data mining, and digital retail together, with tools for lead tracking and follow-up. Marketing uses a centralized customer database for automated communications across the customer lifecycle. Reporting includes enterprise-wide insights, real-time analytics, and customizable reports backed by Microsoft’s business intelligence engine; configurable dashboards and checklists let users tailor the CRM. Its Service Scheduler offers a mobile-friendly self-service appointment portal with automated confirmations and reminder texts, and exchanges appointment and service information in both directions with major DMS platforms. SocketCredit supports digital consent, disclosures, identity verification, and an audit log, and can send applications to lending portals including RouteOne and DealerTrack. DealerSocket describes OEM and industry-platform integrations, certified partner services, and APIs for leads, deal data, customer updates, call tracking, and activity updates. The web CRM is available alongside iOS and Android apps; Mobile CRM supports editing sales opportunities, tasks, and customer and inventory searches. Pricing is on request.

Frazer DMS has no write-up on Specifiction yet; its figures are above.