Debrief vs LBi HR HelpDesk
Debrief
debrief.team
LBi HR HelpDesk
lbisoftware.comSide by side
| Figure | Debrief | LBi HR HelpDesk |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 3 |
| Spec score · HR Service Delivery Software | 7.1 (#12) | 7.9 (#2) |
| Spec score · HR Case Management Software | 7.1 (#27) | 7.9 (#13) |
| Security | The privacy policy says data is stored in managed PostgreSQL and served over HTTPS/TLS, with salted password hashing, role-based access controls, session expiry, and login-abuse protections. | The vendor says HR HelpDesk supports case confidentiality and describes the product as confidential and private, citing GDPR and HIPAA among relevant privacy requirements. |
| Support | Selected nonprofit organisations receive the same support and release cadence as other customers, and Debrief offers help moving existing records. | LBi says it provides completely professional support from experienced staff and supports upgrades for installations. |
Plans
LBi HR HelpDesk
- LBi HR HelpDesk FreeFree
- LBi HelpDesk ProPlusPriced on request
- LBi HR HelpDesk ProPriced on request
In their own words
LBi HR HelpDesk
LBi HR HelpDesk is automated HR case-management and call-tracking software for handling employee inquiries through resolution. It combines an employee self-service portal, FAQs, an embedded wiki knowledge base and document management with case tools such as real-time history, automatic assignment, confidentiality controls and case creation from email. The product lists machine learning for employee questions, artificial intelligence and customizable workflows. HR analytics, ad-hoc reporting and an executive dashboard cover reporting. The enterprise edition can integrate with HR, ERP and email systems and offers single sign-on; SMB editions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server. The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition. The free plan has no expiration date and supports up to 100 employees and two administrative users. Platforms listed are Android, iOS, self-hosted and web.