Decagon vs Webex App
Decagon
decagon.aiWebex App
webex.comSide by side
| Figure | Decagon | Webex App |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 0 | 7 |
| Spec score · Customer Service Automation Software | 7.3 (#12) | 8.3 (#4) |
| Spec score · AI Customer Service Agents | 7.3 (#33) | 8.2 (#9) |
| Headquarters | Decagon’s privacy policy lists a San Francisco, California mailing address. | San Jose, California, United States |
| Integrations | Decagon lists connectors for Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. | Box,Salesforce,Google Workspace,Microsoft,Slack,Miro,Calendly,Apple,Samsung |
| Named integrations | Examples include Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. | Named integrations include Box, Salesforce, Google, Microsoft, Twitter, Slack, Appspace, Vbrick, ADP, and ACTextBot. |
Plans
Webex App
- Webex FreeFree
- Webex MeetPrice not published
- Webex MeetPriced on request
- Webex SuitePriced on request
- Webex SuitePrice not published
- Webex EnterprisePrice not published
- Webex EnterprisePriced on request
In their own words
Decagon
Decagon is a conversational AI platform for building, optimizing, and scaling customer experience agents. It brings chat, voice, and email into a shared intelligence layer, and its supported channels also include SMS and WhatsApp. Teams can define agent workflows in natural language through Agent Operating Procedures. Tools for simulated conversations, unit testing, versioning, experimentation, analytics, observability, and ongoing conversation review support agent development and monitoring. Duet analyzes customer conversations to find workflow gaps and generate, test, and refine procedures. Connectors, APIs, MCP support, and custom tools connect agents with data, actions, and escalations; SIP trunking supports voice connections. Listed integrations include Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, and RingCentral. Decagon also lists workflow actions, human handoff, multilingual support, and API access. Security features include AES-256 storage and backup encryption, TLS 1.2 or higher in transit, and zero data retention with AI providers. The paid platform runs on the web and through an API, with pricing available on request.