Dell APEX AIOps Incident Management vs Keep
Dell APEX AIOps Incident Management
dell.com
Keep
keephq.devSide by side
| Figure | Dell APEX AIOps Incident Management | Keep |
|---|---|---|
| Price from | — | $199/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 3 |
| Spec score · AIOps Platforms | 7.3 (#12) | 7.9 (#8) |
| Company | Dell Technologies says Michael Dell founded the company in Austin in 1984 and that its global headquarters is in Texas. | The company says it is remote-first and headquartered in Tel Aviv, Israel. |
| Headquarters | Round Rock, Texas, USA | Tel Aviv, Israel |
| Integrations | Named monitoring and ticketing integrations include Amazon CloudWatch, Azure Application Insights, AppDynamics, New Relic, and Zabbix; it can send notifications to PagerDuty, Slack, and ServiceNow. | Keep lists 110+ providers and describes bidirectional integrations across monitoring, incident response, ticketing, source control, change management, and CMDB systems. |
| Support | Standard, Enhanced, and Premium support subscriptions are offered; support service level and duration are stated in the customer quote. | Startup includes community-based support, Growth includes dedicated Slack support, and Enterprise includes 24/7 support. |
Plans
Dell APEX AIOps Incident Management
- Dell AIOps Incident Management subscriptionPriced on request
In their own words
Dell APEX AIOps Incident Management
Dell APEX AIOps Incident Management is a cloud-based service for detecting, prioritizing, and resolving incidents for DevOps, site reliability engineering, and IT operations. It correlates events from multiple sources, filters duplicate alerts and noise, and supports root-cause identification. Metric anomaly detection uses dynamic thresholds; AI and machine learning analyze patterns, anticipate possible issues, and recommend responses. Named monitoring integrations include Amazon CloudWatch, Azure Application Insights, AppDynamics, New Relic, and Zabbix. Notifications can be sent to PagerDuty, Slack, and ServiceNow. Users can create customizable dashboards and view reports on incident trends, performance metrics, and improvement areas. Dell describes the service as API-first, with endpoints corresponding to interface actions. Dell or its subcontractors host and operate it, and Dell states it is available 24 hours per day. The subscription term is one year from activation, though evaluation services may be shorter. Pricing is stated in a customer quote. Standard, Enhanced, and Premium support are offered; for Severity 1 issues, initial response is 30 minutes with Standard and 15 minutes with Enhanced or Premium, all 24x7.
Keep
Keep is an open-source alert management and AIOps platform for bringing alerts together, reducing noise, and automating response workflows. Its alert workspace supports querying, slicing, analysis, and rule-based grouping. The YAML-based workflow engine has a UI and can query MySQL, enrich alerts, update Jira tickets, and run Python scripts. Keep lists 110+ providers and bidirectional integrations across monitoring, incident response, ticketing, source control, change management, and CMDB systems. It can be self-hosted or used as managed cloud; self-hosting options include local setup or Kubernetes with Helm or Docker Compose. The Enterprise plan includes alert correlation based on past incidents and a knowledge base. Growth costs $199 a month and includes 200 deduplicated alerts monthly, unlimited ingested alerts, 100 workflows, 20 integrations, 10 users, and 14 days of data retention. Startup is listed for personal or non-commercial projects, with five workflows, one integration, and one user. Keep is headquartered in Tel Aviv, Israel.