Dell APEX AIOps Incident Management vs NetAI
Dell APEX AIOps Incident Management
dell.comNetAI
netai.aiSide by side
| Figure | Dell APEX AIOps Incident Management | NetAI |
|---|---|---|
| Price from | — | $5.99/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 10 |
| Spec score · AIOps Platforms | 7.3 (#12) | 9.0 (#1) |
| Headquarters | Round Rock, Texas, USA | San Jose, CA, USA |
| Integrations | Named monitoring and ticketing integrations include Amazon CloudWatch, Azure Application Insights, AppDynamics, New Relic, and Zabbix; it can send notifications to PagerDuty, Slack, and ServiceNow. | Named ITSM integrations are ServiceNow, Jira and BMC Remedy. |
| Purpose | Dell describes the cloud-based service as a platform for detecting, prioritizing, and resolving incidents in real time for DevOps, site reliability engineering, and IT operations. | NetAI describes its platform as network operations software that converts topology and telemetry into a deterministic root cause analysis chain. |
| Support | Standard, Enhanced, and Premium support subscriptions are offered; support service level and duration are stated in the customer quote. | The AWS listing gives [email protected] as vendor support contact and separately describes AWS infrastructure support as 24x7x365. |
Plans
Dell APEX AIOps Incident Management
- Dell AIOps Incident Management subscriptionPriced on request
NetAI
- FreeFree
- NetAI Core FreeFree
- Enterprise$5.99 a month
- NetAI Core Enterprise$5.99 a month
- EdgeViewPriced on request
- GraphIQPriced on request
- NetAI Core ProPriced on request
- NetAI EdgeViewPriced on request
- NetAI GraphIQPriced on request
- ProPriced on request
In their own words
Dell APEX AIOps Incident Management
Dell APEX AIOps Incident Management is a cloud-based service for detecting, prioritizing, and resolving incidents for DevOps, site reliability engineering, and IT operations. It correlates events from multiple sources, filters duplicate alerts and noise, and supports root-cause identification. Metric anomaly detection uses dynamic thresholds; AI and machine learning analyze patterns, anticipate possible issues, and recommend responses. Named monitoring integrations include Amazon CloudWatch, Azure Application Insights, AppDynamics, New Relic, and Zabbix. Notifications can be sent to PagerDuty, Slack, and ServiceNow. Users can create customizable dashboards and view reports on incident trends, performance metrics, and improvement areas. Dell describes the service as API-first, with endpoints corresponding to interface actions. Dell or its subcontractors host and operate it, and Dell states it is available 24 hours per day. The subscription term is one year from activation, though evaluation services may be shorter. Pricing is stated in a customer quote. Standard, Enhanced, and Premium support are offered; for Severity 1 issues, initial response is 30 minutes with Standard and 15 minutes with Enhanced or Premium, all 24x7.