Desk Support Monkey vs Jira
Desk Support Monkey
desksupportmonkey.com
Jira
atlassian.comSide by side
| Figure | Desk Support Monkey | Jira |
|---|---|---|
| Price from | €49/mo | $7.91/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 11 |
| Spec score · AI IT Service Desk Software | 8.3 (#12) | 9.1 (#1) |
| Support | Free includes GitHub community support; Starter includes email support within 48 hours, Growth priority email support within 24 hours, and Scale same-day support SLA. | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. |
Plans
Desk Support Monkey
- FreeFree
- Starter€49 a month
- Growth€99 a month
- Scale€199 a month
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
In their own words
Desk Support Monkey
Desk Support Monkey manages company hardware operations, from employee service requests to asset tracking, procurement, maintenance, shipping and scheduling. Employees can submit six request types: incidents, equipment, onboarding, repairs, configuration and access. The system tracks laptops, desktops, phones, tablets, monitors, printers and peripherals across purchase, assignment, maintenance and decommissioning. It keeps assignment histories, incident audit trails, maintenance documentation and procurement records mapped to NIS2 requirements.
Incoming requests can be classified with Groq or OpenAI, including suggested type, subtype and priority. The platform provides 57 MCP tools for Claude Desktop and other assistants, alongside scoped API keys for integrations. Employee, Technician, Admin and Super Admin roles operate with company isolation. It is open source under AGPL and can be self-hosted, or used as an EU-hosted cloud service. The Free plan is €0 forever; cloud plans start at €49 per month. Free includes GitHub community support, while paid tiers list email support or a same-day SLA.