Dialogic Digital IVR vs Plum DEV
Dialogic Digital IVR
dialogic.com
Plum DEV
plumvoice.comSide by side
| Figure | Dialogic Digital IVR | Plum DEV |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Interactive Voice Response Software | 7.7 (#10) | 7.1 (#15) |
| Spec score · IVR Software | 7.7 (#14) | 7.0 (#19) |
| Analytics | Built-in reporting includes pre-built reports, ad hoc SQL queries, configurable dashboards, and real-time IVR data. | The documentation says integrated VoiceTrends supports usage and performance tracking, script A/B testing, and granular reporting. |
| Integrations | The product brief describes APIs for back-office and billing systems, and reporting data can be imported into existing monitoring environments through a built-in SNMP API. | The documentation says DEV uses APIs to integrate with CRM, ERP, VoC, telephony systems, and other databases, and works with Plum Fuse. |
| Purpose | Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises that integrates with existing network infrastructure and complies with IMS/LTE standards. | Plum DEV is a programmable VoiceXML platform for developers to build interactive voice response systems and automate customer interactions by phone. |
| Support | Dialogic’s contact page provides regional support links and sales inquiry details for the Americas, Asia Pacific, and Europe, Middle East and Africa. | Plum's product documentation says the platform is backed by SLAs and offers documentation and a developer community forum for additional support. |
Plans
In their own words
Dialogic Digital IVR
Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises. It integrates with existing network infrastructure and complies with IMS/LTE standards. Software components can run on commercial off-the-shelf hardware in a centrally managed deployment. A graphical service-creation environment lets developers build applications with drag-and-drop icons, including without programming languages. Intelligent, customizable routing and pre-queue data collection shape caller flows. USSD provides menu-driven self-service on mobile devices, while unified messaging combines email, voicemail, fax, and text for agents. Reporting includes dashboards and ad hoc SQL queries for call records, menu selections, and IVR performance. APIs connect back-office and billing systems, and an SNMP API exports reporting data to monitoring environments. An optional Visual IVR module adds web content and live-agent transfer. The product lists resiliency, redundancy, high availability, multimedia, and multi-language support. Pricing is available on request.
Plum DEV
Plum DEV is a cloud developer platform for automating processes through voice and building interactive customer self-service applications. Its VoiceXML foundation lets developers control customer interactions, including inbound IVR and inbound or outbound SMS. SMS requires an SMS-ready phone number. APIs connect DEV with CRM, ERP, voice-of-customer, telephony and other database systems, and it also works with Plum Fuse. Developers can customize branding, call flows and backend database integrations. Multiple text-to-speech and automatic speech-recognition engines are supported, including Amazon Polly, with dozens of languages and dialects. Integrated VoiceTrends tracks usage and performance, supports script A/B testing and provides granular reports. Plum says DEV runs on custom telephony data centers and AWS, with on-demand scalability and a 99.9% uptime SLA. It describes the platform as PCI-DSS Level 1 and HIPAA compliant, while customers remain responsible for configuring applications for applicable requirements. Pricing is available on request. Demo accounts have limited access and no call logging.