Dialogic Digital IVR vs Wazo Platform
Dialogic Digital IVR
dialogic.com
Wazo Platform
wazo-platform.orgSide by side
| Figure | Dialogic Digital IVR | Wazo Platform |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Interactive Voice Response Software | 7.7 (#10) | 8.2 (#4) |
| Deployment | Its software components can run on commercial off-the-shelf hardware in a centrally managed solution. | Wazo Platform can be deployed and scaled on bare metal, virtual machines, or containers. |
| Integrations | The product brief describes APIs for back-office and billing systems, and reporting data can be imported into existing monitoring environments through a built-in SNMP API. | The maker says APIs can integrate third-party services, including billing capabilities, speech-to-text, AI, and sentiment analysis. |
| Purpose | Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises that integrates with existing network infrastructure and complies with IMS/LTE standards. | Wazo Platform is an open-source project for building carrier-grade programmable IP communication infrastructures. |
| Support | Dialogic’s contact page provides regional support links and sales inquiry details for the Americas, Asia Pacific, and Europe, Middle East and Africa. | Wazo Platform is community supported through Mattermost, its forum, and JIRA bug tracking. |
Plans
In their own words
Dialogic Digital IVR
Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises. It integrates with existing network infrastructure and complies with IMS/LTE standards. Software components can run on commercial off-the-shelf hardware in a centrally managed deployment. A graphical service-creation environment lets developers build applications with drag-and-drop icons, including without programming languages. Intelligent, customizable routing and pre-queue data collection shape caller flows. USSD provides menu-driven self-service on mobile devices, while unified messaging combines email, voicemail, fax, and text for agents. Reporting includes dashboards and ad hoc SQL queries for call records, menu selections, and IVR performance. APIs connect back-office and billing systems, and an SNMP API exports reporting data to monitoring environments. An optional Visual IVR module adds web content and live-agent transfer. The product lists resiliency, redundancy, high availability, multimedia, and multi-language support. Pricing is available on request.
Wazo Platform
Wazo Platform is a free, open-source stack of telecom microservices for building programmable voice, video, messaging, and presence services. Its capabilities include audio and video calls, chat, call centers, conferences, voicemail, custom call routing, and an auto attendant. Interfaces include WebRTC, REST APIs, WebSockets, and Webhooks, described as mobile- and web-friendly. The microservices are developed in Python, and APIs are described through OpenAPI specifications. Asterisk, RTPEngine, and Kamailio make up the telecom engine; RabbitMQ, NGINX, and PostgreSQL support the technical core. Wazo can be deployed on bare metal, virtual machines, or containers. The documented all-in-one installation uses Debian 12 Bookworm and Ansible; minimums for a small production installation of about 50 users are 2 CPUs, 4 GiB RAM, and 50 GiB storage. The GPL-3 license allows free use, including commercial use. APIs can integrate billing and services such as speech-to-text, AI, or sentiment analysis. Community support is available through Mattermost, a forum, and JIRA.