Dialpad Support vs KrispCall
Dialpad Support
dialpad.comKrispCall
krispcall.comSide by side
| Figure | Dialpad Support | KrispCall |
|---|---|---|
| Price from | $8,095/mo | $12/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 6 |
| Spec score · Call Center Software | 9.1 (#4) | 8.9 (#11) |
| Call routing | AI-powered IVR lets customers self-serve and route themselves to the right person or department using configurable routing rules. | Calls can be sent to the right person, team, or backup. |
| Device support | Dialpad works on iOS, Android, PC, Mac, and web browsers. | The VoIP softphone turns laptops and mobile devices into business phones. |
| Founded | 2011 | 2022 |
| Free plan | No | No |
| Integrations | Native contact-center integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach. | KrispCall advertises connections with more than 100 CRM and business tools, including HubSpot, Salesforce, Pipedrive, Zoho CRM, Zapier, Zendesk, Slack, and Microsoft Teams. |
| Outbound dialer | Yes | Power Dialer automates sequential dialing for sales representatives. |
| Product | Dialpad Support is a contact center platform for customer support teams with real-time AI, voice and digital channels, coaching, analytics, quality management, and performance insights. | KrispCall describes itself as an AI-powered communication platform for business calls, messaging, coaching, and CRM workflows. |
| Paid from | 80 | Plans start from $12 per month. |
Plans
Dialpad Support
- Essentials$8,095 a month
- AdvancedPrice not published
- PremiumPrice not published
- EnterprisePriced on request
KrispCall
- Starter$12 a month
- Advance$32 a month
- Max$48 a month
- EnterprisePriced on request
- Starting plan$12 a month
- Promotional offerFree
In their own words
Dialpad Support
Dialpad Support is a contact center platform for customer support teams, bringing voice and digital channels together with AI, coaching, analytics, quality management, and performance insights. AI Agents can handle routine voice and digital requests, answer questions, schedule appointments, complete tasks, and hand off to human agents with context. Configurable AI-powered IVR lets customers self-serve or route to a person or department. Supervisors can use sentiment detection, real-time transcripts, listening, whispering, call barging, AI Recaps, and AI Scorecards. Live Coach Cards can surface talking points when configured keywords are spoken, while Scorecards can flag quality criteria and coaching opportunities. Reporting covers queue health, abandoned calls, callback effectiveness, service levels, and agent-to-caller metrics. Administrators manage agents, locations, numbers, queues, and users through an online dashboard. Native integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach. It works on Android, iOS, PC, Mac, and web browsers. Pricing starts at $80/user/mo (annual); no free plan is offered, but a free trial is available.