Digital Place vs GOSS iCM

Digital Place is a SaaS digital experience platform for web content management, low-code applications, case workflows and customer contact tools. It runs through the web and API, and subscriptions use feature packs under all-inclusive SaaS pricing; pricing is on request. More than 150 reusable components, called cubes, are grouped into Core DXP, Low-Code Application Platform, CRM, E-Commerce, Collaboration and Local Gov DXP packs. No-code and low-code tools support multi-stage forms, configurable templates and approval workflows. OpenAPI-compliant REST APIs are available, while low-code data objects generate REST endpoints. Named connectors include Microsoft Active Directory, SharePoint, Microsoft PowerBI, Microsoft Dynamics, ArcGIS, OpenAI, Academy, IDOX Uniform, NEC M3/Assure, Bartec, Whitespace and Echo. Hosting uses AWS, with UK clients in the London region and international environments in local regions. Placecube states a 99.9% availability SLA, four-hour recovery objective and 15-minute recovery point objective. Security coverage includes ISO 27001, Cyber Essentials Plus, MFA and role-based access control. The platform supports multilingual, multi-site and document-managed publishing, with WCAG 2.2 AA described by default for Local Gov DXP accelerators.

GOSS iCM is a content management system for teams creating and managing high-traffic, business-critical websites. It can manage an unlimited number of websites, intranets, and microsites through one administration interface. Content managers can configure user privileges and approval steps before publishing, while media can be uploaded, categorised, and tagged for site use. Responsive themes and templates are built around GDS standards; GOSS says its themes are WCAG compliant. Website capabilities include Apache SOLR search, faceted filtering, SEO, and multilingual publishing. The wider Digital Platform adds forms and workflow designers, user management, reporting, logging, APIs, and integration endpoints. Its integration engine supports REST, SOAP, and XML APIs, direct database connections, and webhooks. GOSS says its cloud infrastructure uses AWS and Google Cloud Platform regions in London and stores and processes data in the UK. The company states that its information security management systems are ISO 27001 certified and its internet-facing infrastructure is assessed under Cyber Essentials Plus. Pricing is on request.