Digital Place vs Single Digital Presence

Digital Place is a SaaS digital experience platform for web content management, low-code applications, case workflows and customer contact tools. It runs through the web and API, and subscriptions use feature packs under all-inclusive SaaS pricing; pricing is on request. More than 150 reusable components, called cubes, are grouped into Core DXP, Low-Code Application Platform, CRM, E-Commerce, Collaboration and Local Gov DXP packs. No-code and low-code tools support multi-stage forms, configurable templates and approval workflows. OpenAPI-compliant REST APIs are available, while low-code data objects generate REST endpoints. Named connectors include Microsoft Active Directory, SharePoint, Microsoft PowerBI, Microsoft Dynamics, ArcGIS, OpenAI, Academy, IDOX Uniform, NEC M3/Assure, Bartec, Whitespace and Echo. Hosting uses AWS, with UK clients in the London region and international environments in local regions. Placecube states a 99.9% availability SLA, four-hour recovery objective and 15-minute recovery point objective. Security coverage includes ISO 27001, Cyber Essentials Plus, MFA and role-based access control. The platform supports multilingual, multi-site and document-managed publishing, with WCAG 2.2 AA described by default for Local Gov DXP accelerators.

Single Digital Presence (SDP) is a web publishing platform for Victorian Government websites, established on Drupal in 2016. Its CMS provides publishing tools, data collection forms, revision history, federated approvals and domain redirect management. Each website receives Google Analytics dashboards. The service also provides security assessments and updates, Drupal and Ripple upgrades, outage and update alerts, bot protection and disaster recovery. The Ripple design system supplies styles, components and patterns for Victorian Government branded digital products. SDP’s design framework states technical and design compliance to Level AA of the latest WCAG accessibility standards. Victorian public servants can access online content training, a help centre and a Community of Practice. Technical support covers website bugs, malfunctioning elements and CMS assistance; 24/7 emergency support applies to outages and emergencies covered by the service level agreement. The service runs over 140 instances across 60 sites. Creating a new section on vic.gov.au costs nothing and requires approval from the lead department’s Digital Management Committee. Independent websites or components require a quote after a requirements document; some features and services incur charges.