Discuss vs PlaybookUX
Discuss
discuss.io
PlaybookUX
playbookux.comSide by side
| Figure | Discuss | PlaybookUX |
|---|---|---|
| Price from | — | $450/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 4 |
| Spec score · Consumer Video Feedback Software | 7.7 (#7) | 8.5 (#2) |
| Spec score · Usability Testing Software | 7.6 (#27) | 8.5 (#7) |
| Analysis | Discuss says its tools provide AI summaries, key themes, quotes, highlight reels, translations and virtual personas built from a user's research. | Researchers can use transcripts, notes, tags, video clips, highlight reels, heat maps, and task success analytics to analyze studies. |
| Data protection | Discuss says data is encrypted in transit and at rest using HTTPS, with application servers and data hosted on AWS in Virginia, USA. | The security page states that data in transit uses TLS and data at rest is encrypted with AES-256, and that customers can permanently delete their data. |
| Research methods | The platform supports human-led interviews, AI-moderated interviews, self-paced video feedback and uploaded research. | The platform offers unmoderated testing, moderated interviews, card sorting, tree testing, surveys, five-second testing, first-click testing, and preference testing. |
| Support | The pricing page describes on-demand live session support as included from Elevate upward and as an add-on for Essentials; bundled session support includes 24/5 technical assistance and multilingual agents. | All customers have access to chat support, while enterprise customers are assigned a dedicated customer success manager. |
Plans
Discuss
- EssentialsPriced on request
- ElevatePriced on request
- ExpertPriced on request
- EnterprisePriced on request
PlaybookUX
- Self-serveFree
- Scale$5,400 a year
- Pro$8,800 a year
- EnterprisePriced on request
In their own words
PlaybookUX
PlaybookUX is a research platform for recruiting participants, running studies and organizing findings. Researchers can conduct unmoderated tests, moderated interviews, card sorting, tree testing, surveys, five-second tests, first-click tests and preference tests. Its stated panel has more than 7 million vetted consumer and professional participants, and users can also bring their own. Analysis tools include transcripts, notes, tags, video clips, highlight reels, heat maps and task-success analytics. AI features include follow-up questions, summaries, sentiment analysis, pattern detection, screener and script generation, and AI personas. The Figma integration imports prototypes and supports goal-completion metrics, misclick tracking, and heat and click map overlays. It also offers an API and MCP layer for connecting data with other tools and automating project creation. The platform supports web, Android, iOS, macOS and Windows, including native Android and iOS app research. Self-serve is free and allows 50 sessions annually; Scale costs $5,400 a year and Pro costs $8,800 a year.