Disputifier vs Ethoca
Disputifier
disputifier.comEthoca
ethoca.comSide by side
| Figure | Disputifier | Ethoca |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 0 |
| Spec score · Chargeback Management Software | 7.8 (#4) | 7.5 (#11) |
| Compliance | Disputifier states that it is GDPR and CCPA compliant. | Ethoca says its ringfencing framework is designed to protect participant data and support brand-agnostic services after its acquisition by Mastercard. |
| Purpose | Disputifier describes itself as an end-to-end automated chargeback solution for ecommerce merchants and ISOs. | Ethoca provides collaboration-based intelligence and technology to help businesses fight fraud, prevent disputes and improve customer experience. |
| Security | The security page says it uses AWS, AES-256 encryption, and TLS, and limits card number access to the first six and last four digits. | Ethoca describes role-based access controls, dedicated governance oversight, and privacy controls for data storage, security and purpose limitation. |
| Support | The homepage advertises an average support response time of 30 seconds and says support is available at any hour. | Ethoca lists [email protected] for customer service. |
Plans
Disputifier
- Fraud Prevention$0.05, paid once
- Order Not Received Prevention$0.05, paid once
- Chargeback Recovery$20, paid once
- Chargeback AlertsPriced on request
In their own words
Disputifier
Disputifier is an automated chargeback service for ecommerce merchants and ISOs, available on the web and through an API. It gathers evidence, prepares chargeback responses, and submits them; the company says its team reviews each response before submission. It also offers fraud prevention for identifying potentially fraudulent orders and supporting risk analysis, customer verification, and cancellation. Its Order Not Received Prevention feature can identify orders not shipped or delivered on time, as well as tracking that has not updated.
Disputifier says it supports alert programs including RDR, Ethoca, and Order Insight, though coverage depends on a customer's bank or card and some banks do not participate. The company describes integrations with dozens of processors, CRMs, and gateways, including custom setups. Order Not Received Prevention and Fraud Prevention each cost $0.05. Chargeback Recovery is billed at 20% of recovered revenue on won chargebacks, capped at $250 per win. Alert pricing is custom and volume-based. A free trial is listed, but there is no free plan.
Ethoca
Ethoca provides collaboration-based intelligence and technology for fraud prevention, dispute reduction, and customer experience. Ethoca Alerts sends issuer fraud and dispute information to merchants in near real time, allowing them to stop fulfillment or issue refunds; merchants can use a secure portal or API. If an alert is not actioned, the issuing bank may process a chargeback. Consumer Clarity displays recognizable merchant information and digital receipts to cardholders in banking apps and to issuer staff, including names, logos, itemized receipts, and contact details. A single API supports purchase recognition and digital-experience capabilities. Smart Subscriptions lets consumers view and manage subscriptions through digital banking channels. Ethoca identifies merchants, issuers, and payment, fraud, or fintech providers as participants. It describes role-based access, governance oversight, privacy controls, and a ringfencing framework for brand-agnostic participation. The service supports Android, iOS, web, and API access. Pricing is on request.