DOKU vs Viva.com
DOKU
doku.comViva.com
viva.comSide by side
| Figure | DOKU | Viva.com |
|---|---|---|
| Price from | Free | £3.99/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 17 | 8 |
| Spec score · Payment Gateways | 9.1 (#1) | 8.5 (#12) |
| Integrations | DOKU’s plugin works with Magento, WooCommerce, and Shopify, and its pricing page lists a 0,2% platform fee in addition to payment-method fees. | Viva provides e-commerce plugins for Shopify, WooCommerce, PrestaShop, OpenCart, Magento, and Shopware 6. |
| Payment methods | DOKU says one registration connects a business to more than 45 payment methods. | The in-person product advertises support for more than 40 payment methods, including major cards and digital wallets. |
| Rating on Apple App Store | 3.6 out of 5 from 2.6k ratings | 4.7 out of 5 from 2K ratings in the UK store |
| Rating on G2 | 0 out of 5 from 0 ratings | 3.8 out of 5 from 2 reviews |
| Security | DOKU states that it uses AES 256 encryption and has PCI DSS certification with periodic audits. | Viva.com says it is a PCI DSS Level 1 Service Provider and protects data in transit and at rest in its cloud infrastructure. |
| Support | DOKU advertises responsive help through multiple communication channels and provides consumer support by phone and email. | The UK pricing page lists free digital AI-agent chat, £3.99 Standard digital or human-agent chat, and £15.99 Premium chat, call, or video appointments per month. |
| What it does | DOKU provides payment acceptance, payouts and wallet-as-a-service products for businesses. | Viva.com provides business payment acceptance, accounts, card issuing and financing across European markets. |
Plans
DOKU
- Digital CatalogFree
- DOKU PluginFree
- Payment LinkFree
- Payment LinkFree
- PluginsFree
- QRIS0.70 IDR, paid once
- E-wallets1.50 IDR, paid once
- Card payments2.80 IDR, paid once
- Bank account validation500 IDR, paid once
- Bank Account Validation500 IDR, paid once
Viva.com
- ZeroFree
- Default£3.99 a month
- Omnichannel Default£3.99 a month
- Omnichannel Standard£10.99 a month
- Standard£10.99 a month
- Omnichannel Premium£15.99 a month
- Premium£15.99 a month
- Omnichannel ZeroPrice not published
In their own words
DOKU
DOKU provides payment acceptance, payouts, and wallet services connecting businesses with consumers. One registration gives a business access to more than 45 payment methods. Its checkout uses one integration for multiple methods and allows customers to switch payment methods without cancelling a transaction. Businesses can create payment links or digital invoices from the dashboard or Juragan DOKU app and share them through social media, chat, or email. A digital catalog supports product details, checkout, shipping, and real-time order processing. DOKU’s plugin works with Magento, WooCommerce, and Shopify; the listed platform fee is 0,2% in addition to payment-method fees. Developers can use ready-made payment pages or full integrations, with an API reference and sandbox available. DOKU says it uses AES 256 encryption and has PCI DSS certification with periodic audits. It also states that it is Bank Indonesia PJP Level 1 licensed for payment gateway, remittance, e-money, e-wallet, and QRIS services. Payment fees apply to successful transactions, and prices exclude VAT. Founded in 2007, DOKU is headquartered in Jakarta and describes serving businesses from SMEs to enterprises, including local and international businesses.
Viva.com
Viva.com is a business payments and financial-services platform covering in-person, online, remote and marketplace transactions. Its Terminal app turns supported Android and iOS devices into contactless payment points. Smart Checkout handles more than 40 payment methods, including cards, digital wallets, local methods and direct debit, with saved cards, multicurrency payments and decline recovery. Businesses without an online store can request payment by email, use a virtual terminal or share Quick Pay links. Plugins are available for Shopify, WooCommerce, PrestaShop, OpenCart, Magento and Shopware 6. The developer portal documents Basic Auth, OAuth 2.0, testing environments, responses and error debugging. Viva.com lists recurring and marketplace payments, eight supported currencies and payment acceptance in 30 countries. It offers Android, iOS, web and API access. UK plans start at £3.99/mo, with Omnichannel Default, Standard and Premium plans providing different limits for terminals, websites, transfers and users. The service lists PCI DSS Level 1 status, SCA/3DS support and machine-learning fraud protection.