Doxee Platform vs OL Connect
Doxee Platform
doxee.comOL Connect
ricoh-usa.comSide by side
| Figure | Doxee Platform | OL Connect |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 0 |
| Spec score · Customer Communications Management Software | 8.2 (#3) | 7.9 (#6) |
| Engagement | The Engagement module supports interactive documents, videos, forms, microsites and customer journey management. | Digital output can trigger follow-up processes based on recipient behavior. |
| Founded | Paolo Cavicchioli and Sergio Muratori Casali founded Ebilling S.p.A. in 2001 in Modena, Italy; it became Doxee S.p.A. in 2012. | 1995 |
| Headquarters | Doxee lists its headquarters as Modena, Italy. | Montréal, Quebec, Canada |
| Integrations | The platform integrates with Salesforce, SAP and Microsoft Dynamics 365 through vendor-certified marketplace apps, pre-built connectors and APIs. | The overview brochure says OL Connect integrates with ECM and DMS, digital signature, print production, ERP, mainframe, line-of-business, and legacy systems. |
| Purpose | Doxee Platform unifies customer communication management, customer experience management, interactive experience management and digital trust services. | OL Connect is document composition and automation software for creating and delivering personalized transactional and promotional communications across print, email, web, and mobile. |
| Security | Doxee states that its information security management system is certified to ISO/IEC 27001 and that Doxee S.p.A. also holds ISO/IEC 27017 and 27018 certifications. | Objectif Lune says it holds ISO/IEC 27001:2013 certification for its information security management system and describes the certification scope on its security page. |
| Support | Doxee offers an optional managed services layer that can handle monitoring, patching and 24/7 management. | Ricoh says its customer experience management specialists can help customize and integrate a solution, train staff, and provide support. |
Plans
In their own words
Doxee Platform
Doxee Platform brings together customer communications, customer experience, interactive experiences and digital trust services for enterprises. It supports the design, automation and delivery of personalized communications through channels including email, SMS, web, mobile and print. The Design module offers no-code document composition and visual editing; Engagement adds customer profiles, real-time segmentation, journey triggers and channel orchestration. Automation coordinates batch, on-demand and interactive processes, while Insights provides dashboards and analytics for engagement, process performance and channel effectiveness. Trust Services cover electronic invoicing, archiving, registered delivery and e-signature under eIDAS. Integrations include REST APIs, event-driven connections, pre-built connectors and marketplace apps for Salesforce, SAP and Microsoft Dynamics 365. Deployment options are SaaS, private cloud, on-premise and hybrid. Doxee describes its infrastructure as EU-hosted and EU-sovereign, and lists GDPR, eIDAS, PDF/UA, WCAG and ISO among its compliance standards. Pricing is available on request.
OL Connect
OL Connect is document composition and automation software for creating personalized transactional and promotional communications across print, email, web and mobile. It draws data from ERP and CRM systems, legacy systems, PDFs and OL Connect Send to create or rework documents with dynamic text, images, graphics and barcodes. Workflow conditions can split, merge, group and sort output, and routing rules send it to destinations such as printers, email, web, EDI, ECM archives and SMS providers. The software can build and host web forms, reuse submitted data in personalized web pages, and trigger follow-up processes based on recipient behavior. It integrates with ECM and DMS, digital signature, print production, ERP, mainframe, line-of-business and legacy systems. Ricoh links Desktop, Professional and Enterprise editions: Desktop is aimed at commercial print and marketing services, while Enterprise targets high-volume print production and multichannel output. Deployment is on-premises, with API access. Platforms include API, self-hosted and Windows. Pricing is on request; a 30-day trial license is included by default.