Drag vs Kerna

Drag is an AI-powered shared inbox for Gmail teams, available inside Gmail or in its web app. Teams can coordinate customer email using boards, assignments, notes, shared drafts, and collision detection. Its queue can bring together email, WhatsApp, live chat in early access, and a help center. Varley provides Copilot, Agents, Intelligence, and email assists; AI features are included in Plus and Pro, while Starter can add AI credits. Drag connects natively with Google Workspace services and WhatsApp, supports more than 5,000 apps through Zapier, and provides a REST API and MCP server. Plans allow unlimited users without a seat minimum. Starter has up to 10 automation rules and a three-month reporting window; Plus and Pro have unlimited rules and longer reporting windows. Pricing is listed from $12/user/mo billed annually, and a seven-day trial includes Pro features without requiring a credit card. Drag describes its users as teams of up to 200 people working in Gmail and Google Workspace, including support, sales, operations, IT, and HR teams.

Kerna is an AI email assistant for Gmail and Outlook on macOS, Windows, and the web. At a user’s request, it sorts open messages into categories such as Urgent, Respond, Invoice, Waiting, and Notification; users can also set custom categories and industry taxonomies. It drafts replies based on the full thread, with controls for intent and tone, and makes structured thread summaries for conversations of up to 50 messages. It can summarize attachments, extract selected fields into exportable tables, and translate inbound messages and outbound replies in 45 languages. Integrations include Calendar, Contacts, and Sheets as well as Gmail and Outlook. Kerna says it acts only when a user initiates a request, processes content in memory, discards it afterward, and redacts personal data before it reaches the inference provider. Its trust information reports TLS 1.2 or higher in transit and AES-256 encryption at rest. Kerna has a free plan; paid plans start at €12/mo. Outlook requires a Microsoft-hosted mailbox; POP or IMAP and on-premises Exchange are unsupported.