Drag vs Zavu Inbox
Drag
dragapp.comZavu Inbox
zavu.devSide by side
| Figure | Drag | Zavu Inbox |
|---|---|---|
| Price from | $12/mo | $20/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 5 |
| Spec score · Shared Inbox Software | 9.3 (#3) | 7.6 (#24) |
| AI agents | Drag Agent can classify incoming email, retrieve context, take actions and resolve or escalate conversations. | Agents can answer across messaging channels and phone, use agent-specific knowledge bases and memory, and call customer-owned tools. |
| Channels | The product combines email, WhatsApp, live chat, help-center conversations and Google Groups on shared boards. | Supported channels include WhatsApp, SMS, one-way SMS, voice, email, Telegram, Instagram and Messenger. |
| Integrations | Drag connects natively with Google Workspace services and WhatsApp, supports 5,000+ apps through Zapier, and offers a REST API and MCP server. | The maker lists TypeScript, Python, Ruby, Go and PHP SDKs, an MCP server, agent skills, a CLI, an n8n node and a Vercel Marketplace integration. |
| Product | Drag is an AI-powered shared inbox for Gmail teams, usable inside Gmail or in the Drag web app. | Zavu describes itself as a unified messaging API for sending and receiving communications across channels. |
| Support | Plans include a help center and live chat; Plus adds onboarding and setup help, while Pro adds priority support. | Pro includes direct chat with Zavu engineers from 9am to 7pm Eastern Time, Monday to Friday; free users get an in-product assistant and Discord community. |
Plans
Drag
- Starter$12 a month
- Plus$18 a month
- Pro$24 a month
- Starter$144 a year
- Plus$216 a year
- Pro$288 a year
Zavu Inbox
- Free PlanFree
- Pro$20 a month
- Managed$1,250 a month
- Build$2,450, paid once
- EnterprisePriced on request
In their own words
Drag
Drag is an AI-powered shared inbox for Gmail teams, available inside Gmail or in its web app. Teams can coordinate customer email using boards, assignments, notes, shared drafts, and collision detection. Its queue can bring together email, WhatsApp, live chat in early access, and a help center. Varley provides Copilot, Agents, Intelligence, and email assists; AI features are included in Plus and Pro, while Starter can add AI credits. Drag connects natively with Google Workspace services and WhatsApp, supports more than 5,000 apps through Zapier, and provides a REST API and MCP server. Plans allow unlimited users without a seat minimum. Starter has up to 10 automation rules and a three-month reporting window; Plus and Pro have unlimited rules and longer reporting windows. Pricing is listed from $12/user/mo billed annually, and a seven-day trial includes Pro features without requiring a credit card. Drag describes its users as teams of up to 200 people working in Gmail and Google Workspace, including support, sales, operations, IT, and HR teams.