Dubber vs Verint Workforce Management
Dubber
dubber.net
Verint Workforce Management
verint.comSide by side
| Figure | Dubber | Verint Workforce Management |
|---|---|---|
| Price from | $14.95/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Genesys AppFoundry Marketplace | 8.9 (#2) | 7.0 (#9) |
| Founded | 2011 | 1994 |
| Headquarters | Melbourne, Australia | Melville, New York, USA |
| Integrations | Listed integrations include Power BI, Microsoft Azure, Microsoft Operator Connect, Graph API, Direct Routing, Salesforce and IBM Cognos. | Verint provides instructions for integrating Verint WFM Enterprise with Webex Contact Center; the setup requires a Verint Cloud subscription and Verint Identity Service onboarding. |
| Security | Dubber states that recordings are encrypted at rest with AES-256 and offers data-sovereignty options. | Verint’s technical architecture page says its security practice follows PCI SSC, GDPR, SOC 2, and HIPAA guidelines and describes AES-256 encryption for recordings and databases and TLS 1.2 or greater for data in transit. |
| Support | The Microsoft Teams offering advertises global 24×7 support and onboarding help. | For the Webex Contact Center integration, Verint says its account team or Customer Success Manager will assist with connecting the WFM service after preparing the tenant. |
Plans
Dubber
- Dubber You$14.95 a month
- Dubber Teams$19.95 a month
- Dubber Premier$49.95 a month
- Microsoft Teams subscriptionPriced on request
Verint Workforce Management
- Verint Enterprise Workforce ManagementPriced on request
In their own words
Dubber
Dubber is a cloud platform that captures and consolidates compliant voice recordings from telecommunications networks and collaboration services. It can bring voice, text and video from multiple platforms into one place for access, analysis and regulatory compliance. Its AI analyzes conversations for sentiment, trends, topics, alerts and highlights. Listed integrations and supported services include Microsoft Teams, Cisco Webex, Zoom, Salesforce, Power BI, Microsoft Azure and IBM Cognos. The Microsoft Teams offering includes transcription, replay, real-time search, keyword alerts and AI-enriched insights. Dubber says it uses AES-256 encryption at rest and offers data-sovereignty and resilient-connectivity options. It lists support for PCI DSS, GDPR, HIPAA, ISO 27001 and MiFID II requirements, with global 24×7 support tailored to customer needs. Founded in 2011 and based in Melbourne, the company says its solutions serve communication service providers, governments and enterprises. Its iOS and Android apps stopped functioning on 31 August 2026; recordings remain accessible through the web portal, and a replacement app is in development. The listed subscription plans are flexible monthly and annual, but no price is provided.
Verint Workforce Management
Verint Workforce Management helps organizations forecast workforce demand, plan staffing, schedule employees, and adjust coverage during the day. Forecasts draw on historical volumes, work types, handle times, and external factors across voice, chat, email, SMS, and other real-time or asynchronous channels. Capacity planning supports longer-range decisions about hiring, redeployment, headcount, overtime, and service levels. Schedules are built around customer demand, labor laws, and employee preferences. For intraday management, alerts, queue analytics, and dashboards help compare actual volumes and staffing with forecasts. Employees can use the MyVerint mobile app to check schedules and performance metrics, request time off, swap or bid on shifts, follow performance trends, and contact managers. Verint lists Android, iOS, web, and API availability, with APIs for employee adherence data and schedule management. The product serves contact center, back-office, branch, and store workforces. Pricing is on request; no plan limits are listed.