DWService vs Matrix42 FastViewer
DWService
dwservice.netMatrix42 FastViewer
matrix42.comSide by side
| Figure | DWService | Matrix42 FastViewer |
|---|---|---|
| Price from | $3.33/mo | €45/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 10 | 1 |
| Spec score · Remote support tools | 9.5 (#1) | 8.5 (#16) |
| Spec score · Remote Support Software | 9.3 (#2) | 8.7 (#9) |
| Spec score · Remote desktop software | 9.1 (#11) | 8.9 (#16) |
| Access mode | both | both |
| File transfer | Yes | Yes |
| Free plan | Yes | No |
| Headquarters | DWService states that its headquarters are in Italy; its legal address is Via Fedro 16, 80122 Napoli. | Frankfurt am Main, Germany |
| Mobile apps | Yes | Yes |
| Security | The service says communications use TCP port 443 and are encrypted using an SSL certificate, and that passwords are stored as hashes. | The product page lists two-factor authentication and access profiles; the marketplace page states that data is protected by 256-bit AES encryption. |
| Supported platforms | Windows,Linux,macOS,Android,web browser | web,Windows,macOS,iOS,Android |
Plans
DWService
- FreeFree
- Entry$4 a month
- Lite$6 a month
- Basic$12 a month
- Advanced$30 a month
- Professional$60 a month
- Premium$120 a month
- Entry$40 a year
- Lite$60 a year
- Basic$120 a year
In their own words
Matrix42 FastViewer
Matrix42 FastViewer lets IT teams access and remotely control employee computers, company devices, and servers. It offers a standalone browser app, Windows and Mac desktop apps, and a web app integrated with Matrix42 Enterprise Service Management; mobile apps are also listed for iOS and Android. Support capabilities include unattended access, multiple sessions, and multi-monitor support. Administrators can run remote PowerShell or CMD, reboot devices, and switch users. File transfer and clipboard sharing are supported, with transfers limited to 2 GB per file. Security features include two-factor authentication, access profiles, and 256-bit AES encryption. FastViewer can be deployed in the cloud or on premises and integrates with Matrix42 solutions. A license costs €540 a year per concurrent session, plus 19% VAT, and covers up to 100 installed agents; only the supporter needs a license. The free 30-day cloud trial includes online support, needs no credit card, and ends automatically without a charge. The maker describes it for IT departments, service agents, and developers.