eDesk vs Gorgias
eDesk
edesk.com
Gorgias
gorgias.comSide by side
| Figure | eDesk | Gorgias |
|---|---|---|
| Price from | $39/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 0 |
| Spec score · Multilingual Customer Support Software | 7.3 (#14) | 8.3 (#9) |
| Spec score · Social Media Customer Service Software | 7.2 (#30) | 8.2 (#18) |
| Spec score · Help desk software | 7.2 (#80) | 8.3 (#29) |
| Spec score · Ticketing Software | 7.3 (#23) | 8.2 (#14) |
| Spec score · Digital Customer Service Platforms | 7.2 (#22) | 8.2 (#13) |
| API access | Yes | Yes |
| Free plan | No | No |
| Headquarters | New York, United States | 180 Sansome Street, Suite 1800, San Francisco, California, United States |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
eDesk
- Essential$39 a month
- Growth$89 a month
- Professional$119 a month
- EnterprisePrice not published
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.