Edesy Voice Broadcasting vs Newfies-Dialer

Edesy Voice Broadcasting sends prerecorded voice messages to large contact lists through simultaneous calls. Edesy states capacity above one million calls per day. Campaigns can run at chosen dates, times, and time zones, including recurring broadcasts. IVR menus let recipients use keypad presses to confirm, opt in, connect with an agent, or take other actions. Messages may use uploaded recordings or text-to-speech in more than 40 languages. Contacts arrive through CSV or API, can be segmented and personalized with contact fields, and support opt-out management. Real-time analytics include connect rates, listening duration, DTMF responses, retries, and delivery status, with exportable reports. The REST API triggers broadcasts and webhooks return call events, keypad responses, and delivery status. Automatic retries and multi-carrier redundancy are listed. TRAI controls include DND filtering, time-window enforcement, and opt-out handling. Plans start at ₹1 a month, with a free trial and no free plan.

Newfies-Dialer is a system for outbound voice and SMS campaigns, including mass calling, voice broadcasts and outbound IVR. It supports predictive dialing, press-1 transfers, voicemail detection, automatic redial and personalized text-to-speech. Campaigns can use Do Not Call lists managed by campaign or user, and the system supports scheduling, delivery reports and caller ID control. It connects with a range of SMS providers and offers an API for third-party applications to manage its features. The software uses FreeSWITCH for calls and can run on cloud or standalone servers, with multi-server configurations for higher-capacity deployments. Its documentation describes RabbitMQ broker clustering and adding workers without central configuration. Multi-tenant billing supports prepaid per-minute charges and card or PayPal payments for SaaS services. Plans start at $299 a month for 25 ports, five agents, one tenant and 10,000 daily calls and SMS. Plans include support and training, and the pricing page states there is no minimum-term contract.