Edesy Voice Broadcasting vs Text-Em-All (formerly Call-Em-All)

Edesy Voice Broadcasting sends prerecorded voice messages to large contact lists through simultaneous calls. Edesy states capacity above one million calls per day. Campaigns can run at chosen dates, times, and time zones, including recurring broadcasts. IVR menus let recipients use keypad presses to confirm, opt in, connect with an agent, or take other actions. Messages may use uploaded recordings or text-to-speech in more than 40 languages. Contacts arrive through CSV or API, can be segmented and personalized with contact fields, and support opt-out management. Real-time analytics include connect rates, listening duration, DTMF responses, retries, and delivery status, with exportable reports. The REST API triggers broadcasts and webhooks return call events, keypad responses, and delivery status. Automatic retries and multi-carrier redundancy are listed. TRAI controls include DND filtering, time-window enforcement, and opt-out handling. Plans start at ₹1 a month, with a free trial and no free plan.

Text-Em-All is a messaging platform for businesses and organizations sending texts and voice broadcasts to opted-in contacts. It supports two-way conversations, automated messages, scheduled broadcasts, personalization tags, keyword automation, real-time analytics, and carrier registration. Voice broadcasts can be sent alongside SMS or instead of it. The iOS and Android apps handle replies, conversation management, and new texts to up to 15 people; mass broadcasts are sent from the web app. Its free Starter plan includes 25 credits for testing voice broadcasts and texting your own number, but mass texting requires an upgrade. Monthly pricing depends on the number of unique people messaged and starts at $19 a month for 1–50 people. Recipients must consent to messages, promotional messages require express written consent, and political solicitation is not allowed. The company says the service is not HIPAA compliant because messages are not encrypted at rest and standard SMS cannot be encrypted in transit. Integration options include staffing and church platforms, Zapier, viaSocket, and a REST API intended for high-volume messaging above 50,000 messages per month.