eG Enterprise vs Uptrace
eG Enterprise
eginnovations.com
Uptrace
uptrace.devSide by side
| Figure | eG Enterprise | Uptrace |
|---|---|---|
| Price from | $100/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 6 |
| Spec score · Runtime Monitoring Software | 8.5 (#14) | 8.6 (#13) |
| Spec score · Application Performance Monitoring | 8.4 (#11) | 8.6 (#5) |
| Deployment | eG Enterprise can be deployed as SaaS or on-premises, and the company describes support for cloud, hybrid cloud, and on-premises environments. | Self-hosted installation options include Docker, Ansible, and Kubernetes, and Linux packages are available for amd64 and arm64. |
| Intended users | eG Innovations says its products are used by IT operations, IT architects, SREs, SMEs, DevOps personnel, and developers. | The self-hosted editions page describes Community as for individuals, Starter as suitable for side projects, Team as a production default, and Business for reliability and compliance. |
| Support | The company reports 14 local offices providing regional support and 11 local languages spoken for support. | The project directs users to Telegram, Slack and GitHub Discussions for help; paid editions add email, priority, fast-SLA or dedicated support. |
Plans
Uptrace
- CommunityFree
- Uptrace CloudFree
- Starter$39 a month
- Team$199 a month
- Business$499 a month
- EnterprisePriced on request
In their own words
eG Enterprise
eG Enterprise is an application and infrastructure monitoring platform from eG Innovations, founded in 2001 and headquartered in Singapore. It correlates user experience, application behavior, and infrastructure health to help identify why applications are slow. Transaction tracing follows Java and.NET activity across application tiers, including errors, database queries, and remote service calls. Agentless digital user experience monitoring identifies slow pages, affected locations, and whether delays arise in browsers, networks, content, or server processing. The Web App Simulator records and replays journeys, runs scripts from multiple locations, and captures failure screenshots. Coverage spans more than 650 technologies across applications, clouds, virtualization, operating systems, storage, networks, custom applications, and containers. Deployment can be SaaS or on premises for cloud, hybrid, and on-premises environments. Service desk, orchestration, DevOps, and ServiceNow integrations support incident workflows. Pricing starts at $100 per month, with a 21-day trial and no free plan.
Uptrace
Uptrace is an OpenTelemetry-native observability platform that unifies traces, metrics and logs. It provides UQL for querying spans and logs and a PromQL-compatible engine for metrics. Dashboards can combine spans, events, logs and metrics, configured in the UI or YAML. Metric and error monitors can send notifications through email, Slack, PagerDuty and other channels. Uptrace lists Grafana integration as a Prometheus and Tempo data source and includes a built-in MCP server for AI assistants. It offers cloud and self-hosted deployment, with Docker, Ansible and Kubernetes installation options; precompiled binaries are listed for Linux, macOS and Windows. Uptrace Cloud retains data for four weeks by default, with cold storage options for up to 100 weeks. The free Cloud plan includes 50 GB per month and 5,000 timeseries per month, while Community is free with unlimited usage and 14 days of retention. Paid plans start at $39 a month. The privacy policy says data in transit and database backups are encrypted, but most live database data is not encrypted at rest.