Empyrean vs PlanSource

Empyrean provides benefits administration technology and services for employers, covering eligibility, enrollment, employee engagement, reporting and compliance. Its platform automates eligibility and enrollment and includes built-in eligibility and compliance features. BenefitsGO lets employees view benefits, coverage details and account balances on mobile, with an AI-powered assistant available at any time. Empyrean supports connections to payroll and HRIS systems, wellness providers, carriers and consumer accounts, and says it can integrate with any carrier. HR teams can use customizable on-demand reports and real-time analytics; employee communications can include targeted push notifications, reminders, messages and ready-made campaigns. A HIPAA-compliant Employee Service Center is staffed by representatives trained on the employer’s benefits and culture. Empyrean reports annual third-party SOC 1 Type II and SOC 2 Type II audits and ISO/IEC 27001 certification. It says client databases are dedicated, data is encrypted in storage and transit, and systems are monitored 24/7/365. Participants use their organization’s dedicated benefits portal and should ask their employer’s HR or benefits team for access instructions. Pricing is available on request.

PlanSource is a benefits administration platform for employers, HR teams, brokers and benefits consultants. Employees receive a guided experience for enrollment and everyday benefits use. Administration services include ACA and COBRA administration, carrier billing and payment, advocacy, employee communications and dependent verification. PlanSource says its AI supports configuration, reporting, communications, dependent verification, virtual assistance and service-center interactions, with observability, auditability and human approval. Its Boost APIs handle plan configuration, enrollment updates, evidence of insurability and provider-directory search; the Plan Configuration API is live with Guardian, MetLife and Mutual of Omaha. The platform connects with leading HCM systems and synchronizes data in real time. Trust Center topics include CCPA, HIPAA, SOC 2 Type 2, 23 NYCRR 500 and ISO/IEC 27001:2022, alongside logging, multifactor authentication, backups, encryption at rest, penetration testing and patch management. Pricing is upon request.