Enterpret vs Level AI Contact Center Analytics
Enterpret
enterpret.com
Level AI Contact Center Analytics
thelevel.aiSide by side
| Figure | Enterpret | Level AI Contact Center Analytics |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Customer Interaction Analytics Software | 7.1 (#15) | 7.6 (#12) |
| Data protection | Enterpret says customer data is logically separated in a multitenant architecture and that data at rest is protected with AES-256 encryption. | The security page states that names, card numbers, and Social Security numbers are redacted before AI processing and that data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher. |
| Headquarters | San Francisco, California, United States | Mountain View, California, United States |
| Integrations | Its integrations directory lists tools including Slack, Jira, Salesforce, Zendesk, Snowflake, Amplitude, Mixpanel, and Intercom. | The integrations directory lists systems including Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Okta, Slack, and Intercom. |
| Security | Enterpret states that it holds a SOC 2 Type 2 report and aligns its security and AI governance programs with ISO/IEC 27001 and ISO/IEC 42001. | Level AI lists ISO 27001 Type II, SOC 2 Type II, HIPAA, PCI DSS, HITRUST CSF, and GDPR compliance or certification, and says audit documentation is available through its Trust Center. |
Plans
Level AI Contact Center Analytics
- Level AI Contact Center AnalyticsPriced on request
In their own words
Level AI Contact Center Analytics
Level AI Contact Center Analytics brings calls, chats, and email data together with QA scores, customer feedback, and performance measures. It helps contact center teams examine agent and team performance, customer sentiment, call drivers, and operational trends. Tracked measures include QA Score, InstaScore, iCSAT, sentiment, customer effort, resolution status, NPS, CSAT, average handle time, and first contact resolution. Users can build filtered reports, compare agents or teams, track KPIs, and review historical trends. Dashboards cover QA performance, coaching, auditor performance, Voice of the Customer, and conversation insights. AI Workers answer natural-language questions about contact center data; scheduled reports and threshold-based alerts can also send updates or activate AI Workers. Dashboards export as PDFs, while role-based permissions separate individual, team, and organization-wide views. Integrations include Five9, Amazon Connect, Talkdesk, Genesys, Salesforce, Zendesk, Snowflake, and Microsoft Teams. The product is available on web and via API. Pricing is on request.